Jill Jared

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Documented all call information according to standard operating procedures.
• Reviewed and evaluated collector auto insurance applications to determine acceptability for coverage.
• Resolved customer inquiries, questions and concerns
• Updated customer accounts and processed payments.
• Obtained State of Arkansas Property and Casualty Insurance License in November 2022, License #20519376

• Excellent Customer Service. Primary point of contact for customers, may act as a liaison between the borrower, underwriter and loan advisor. Adhere to established service level agreements, provide periodic status updates.
• Verify, compile and type application information for mortgage loans and/or titles: Perform general evaluation of the residential loan application to verity that the application data is complete and meets established standards, including type and amount of mortgage, borrower assets, liabilities, length of employment and marital status.
• Recommend title and loan that do not meet Quality Assurance standards be reconstructed or denied.
• Provide quality loan processing, review files for adherence to underwriting standards, and ensure completeness prior to submission to underwriting for approval.
• Record data on status of loans, including number of new applications and loans approved, cancelled or denied.
• Process 30 + loans per day to be moved to the next level of completion.
• Assist Team Lead to manage Loss Mitigation Closing team while in manager's absence. Train new team members, track current team members' skills achievement.

• Verified that patients had the proper insurance coverage prior to any procedures of appointment scheduling.
• Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment information
• Examined claims, records and procedures to grant approval of coverage.
• Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
• Worked closing with team members to deliver project requirements, develop solutions and meet deadlines.

Leave of absence (December 2016 – July 2020)

• Caregiver for elderly parents.
• Scheduling of medical appointments, cooked nutritious meals, maintained clean, safe and well-organized environment.
• Financial custodianship, estate legal coordination, selling of properties, and vehicles.

• Answer telephones and directs call to appropriate staff, which may include multiple offices. Schedule appointments for Main Office, Branch Offices, and Mobile Units, including HIPPA verification.
• Work closely with Audiologist in orders new hearing aids, and scheduling follow-up appointments. Process payment for new hearing aids, and needed accessories.
• Maintain petty cash. Handle all ingoing and outgoing mail.
• Worked closely in a team effort in maintaining excellent customer care

• Open and close accounts for customers.
• Process documentation of accounts accurately by having in depth knowledge of products and services.
• Contribute to the achievement of branch sales goals by aggressively selling products to new and existing customers by recognizing problems, needs, and opportunities.
• Handle customer transactions quickly, accurately and efficiently. Maintain and balance cash drawer.
• Deliver exceptional customer service.

• Designated account representative for the company's largest customer with a high sales volume that included the processing of over 200 order per day from Electronic Data Interchange (EDI) to an AS400 program.
• Worked closely with Sales Department to develop customer service improvement initiatives.
• Managed accounts receivable in excess of $35 million dollars per month with less than $200 due over 60+ days.
• Managed company Customer Service Department of 8 to 12 employees including home office, and three branch offices.