Jill Johnston
Patient Access
Miles City,MT
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Intermountain Healthcare
Miles City, MT
08.2023 - Current
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries and provided information regarding services and procedures.
- Navigated electronic health record systems to update patient information accurately.
- Collaborated with healthcare team members to enhance patient experience and access.
- Conducted insurance verification to ensure eligibility for services received.
- Educated patients on financial responsibilities associated with healthcare services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
High School Diploma -
Fergus County High School
LewistownSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Strong empathy
- Team collaboration
- Relationship building
Timeline
Patient Access Representative
Intermountain Healthcare
08.2023 - Current
High School Diploma -
Fergus County High School