Jill Kerkemeyer
Jenison,MI
Overview
7
7
years of professional experience
Summary
Experienced with coordinating regional dispatch operations, ensuring timely and efficient resource allocation. Utilizing strong organizational skills to optimize routes and improve overall service quality. Track record of effective communication and problem solving to maintain operational excellence.
Work History
Regional Dispatch Coordinator
Climate Pros
07.2021 - 08.2026
- Monitored daily work orders and redirected assignments to maintain timely field response.
- Resolved dispatch conflicts by balancing route efficiency, urgency, and resource availability.
- Coordinated regional dispatch schedules to align technician coverage with customer service priorities.
- Communicated schedule changes to technicians, customers, and internal teams with clear instructions.
- Tracked service status in dispatch systems to keep records accurate and current.
- Supported technicians with updated job details, site notes, and required materials before arrival.
- Responded to high volume of phone and email requests to provide logistics information.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed over 60+ new works orders per day.
Service Coordinator
Allied Universal Security
06.2019 - 07.2021
- Coordinated daily security service requests, dispatching officers and confirming coverage across client sites.
- Scheduled shifts and adjusted coverage to maintain operational continuity during absences, call-offs, and urgent assignments.
- Managed incident documentation, ensuring accurate reports, logs, and follow-up communication for supervisors and clients.
- Collaborated with site leadership to resolve service issues, clarify post orders, and support client expectations.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet those needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Teacher Assistant
Education Station
05.2019 - 06.2019
- Reinforced student learning through small-group instruction and one-on-one academic support.
- Reinforced student learning through small group instruction and one on one academic support.
- Guided classroom transitions, activities, and learning centers to sustain daily workflow.
- Communicated student progress and concerns to teachers to support timely interventions.
- Monitored student behavior and maintained orderly, positive classroom environment.
- Assisted with attendance, records, and routine administrative classroom tasks.
Education
High School Diploma -
Wayland Union Schools
WaylandSkills
- Route optimization
- Scheduling skills
- Logistics prioritization
- Transportation
- Problem resolution
- Scheduling skills
- Time optimization
- Multitasking capabilities
- Organization
- Detail orientation
- Team collaboration
- Customer support
- Communication skills
- Dependability
- Communication skills
Timeline
Regional Dispatch Coordinator
Climate Pros
07.2021 - 08.2026
Service Coordinator
Allied Universal Security
06.2019 - 07.2021
Teacher Assistant
Education Station
05.2019 - 06.2019
High School Diploma -
Wayland Union Schools