Ranika Green
West Palm Beach,Fl
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk or Service position. With the willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Regional Dispatch Coordinator
Rock Logistics
2019.12 - 2024.08
- Assisted in budget preparation and monitoring expenses related to regional transportation operations.
- Maintained positive relationships with clients by addressing concerns promptly and professionally.
- Served as the primary point of contact between drivers and management, fostering open lines of communication within the organization.
- Provided ongoing support to drivers through troubleshooting issues on the road or assisting in resolving conflicts with customers.
- Coordinated maintenance schedules for fleet vehicles, minimizing downtime due to mechanical repairs or routine servicing.
- Maintained detailed records on all dispatched orders, creating a valuable reference tool for future operational decisions.
- Reviewed daily route logs and provided feedback to drivers for continuous improvement in service delivery.
OFFICE MANAGER
Carter's Environmental Cleaning Services
2014.04 - 2018.01
- Resolved customer inquiries and complaints with timeliness and professionalism
- Implemented office procedures, creating streamlined processes
- Supervised administrative staff, driving front office operations and continuous workflow
- Demonstrated leadership by providing an optimal environment for safety, service, and value.
SENIOR CORPORATE TRAVEL CONSULTANT
Pinnacle Travel Services
2010.02 - 2014.04
- Present and sell company products and services to new and existing customers
- Reach agreed upon sales targets
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of latest developments
- Training new hires by giving them the proper tools they need to be an asset to the company
- Manage own activities and those of team members to deliver desired business outcomes
- Focus on quality completion of deliverables
- Work directly with clients as a visible and engaged member of the team
- Actively contribute to business development through the identification of new opportunities with existing clients
- Establish positive relationships with clients and peers that build credibility, foster your support network and empower career development.
CUSTOMER EXPERIENCE SPECIALIST
British Airways
2004.04 - 2010.04
- I was the customer's first point of contact
- Handling inbound, outbound, and transit customers on and off the station, basic ticketing, escort duties, documentation, handling and labeling of baggage and checking in customers, interline transfers, clearing inbound and outbound ships papers, hotel duties, operation of the loading bridges, driving of Company vehicles assigned to Customer Services
- Passing catering orders via fax or telephone, finalizing ships papers and performing necessary post departure work
- Lounge Reception - British Airways lounges with its own Associate Customer Experience Agents for reception purposes
- Operations Support - provided to our flying community as required by the operation on the day
- Baggage Tracing - receiving information about customers' mishandled registered baggage and lost personal effects
- Arranging with contractors for delivery of baggage to customers
- Recognition of important customers, guidance through ticketing and check-in procedures, assistance with baggage claim, immigration and customs formalities.
Education
HIGH SCHOOL DIPLOMA -
Southbay Lutheran High
Inglewood, CASkills
- Customer Relations
- Administrative Oversight
- Excellent Multitasking Abilities
- Strategic Planning
- Conflict Management
- Financial Tracking
- Effective Decision Making
- Quick Thinking
- Customer Service
- Problem-Solving
- Time Management
- Clear Communication
References
References available upon request
Languages
Spanish
Limited Working
Timeline
Regional Dispatch Coordinator
Rock Logistics
2019.12 - 2024.08
OFFICE MANAGER
Carter's Environmental Cleaning Services
2014.04 - 2018.01
SENIOR CORPORATE TRAVEL CONSULTANT
Pinnacle Travel Services
2010.02 - 2014.04
CUSTOMER EXPERIENCE SPECIALIST
British Airways
2004.04 - 2010.04
HIGH SCHOOL DIPLOMA -
Southbay Lutheran High