Jill Knapp
Canisteo,NY
Summary
Dynamic leader with a proven track record at Together for Youth, enhancing team productivity and fostering staff development through effective training and mentoring. Skilled in conflict resolution and inventory control, I excel in creating harmonious, efficient work environments. Achieved significant improvements in staff performance and operational efficiency by implementing strategic staff management and development initiatives.
Overview
21
21
years of professional experience
Work History
Supervisor
Together for Youth
Bath, NY
06.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collected, arranged, and input information into database system.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cashier
Burger King
Bath, NY
07.2003 - 10.2007
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
RTA Support Staff
Hillside Children's Center
Bath, NY
03.2018 - 10.2022
- Communicated with clients on behalf of staff to relay messages and information.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Attended training sessions to stay updated on procedures and services.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Correctional Officer
Steuben County Sheriff's Office
Bath, NY
01.2008 - 10.2015
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Education
Associate Of Applied Science - Criminal Justice
Keystone College
La Plume, PA05.2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Team building
- Relationship building
- Conflict resolution
- Inventory oversight
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
- Task delegation
Timeline
Supervisor
Together for Youth
06.2022 - Current
RTA Support Staff
Hillside Children's Center
03.2018 - 10.2022
Correctional Officer
Steuben County Sheriff's Office
01.2008 - 10.2015
Cashier
Burger King
07.2003 - 10.2007
Associate Of Applied Science - Criminal Justice
Keystone College