Summary
Overview
Work History
Education
Skills
References
Communication Skills
Timeline
Generic

Jill Kruse

Lombard,IL

Summary

Dynamic Quality Associate with a proven track record at Zones, LLC., excelling in quality assurance and customer support. Skilled in D365 ERP and data entry, I implemented innovative procedures that enhanced operational efficiency. My commitment to exceptional service and attention to detail consistently improved customer satisfaction and streamlined processes.

Overview

6
6
years of professional experience

Work History

Quality Associate

Zones, LLC.
05.2024 - 05.2025
  • Provide support to all departments with quality checks.
  • Comply with company quality assurance standards.
  • Reporting of quality inspection findings.
  • Tracking of purchase orders.
  • Supplying customer packet products and managing that inventory.

Customer Service Rep.

Schermerhorn Bros.
11.2021 - 03.2024
  • Communicated with customers through phone calls and emails for effective support.
  • Established new customer files to enhance record-keeping efficiency.
  • Entered purchase orders and dispatched confirmations to streamline transactions.
  • Requested freight quotes to optimize shipping costs.
  • Performed data entry tasks to ensure accuracy in records.
  • Compiled month-end reports to summarize financial activities.

Customer Care Rep

LK Packaging
06.2019 - 04.2021
  • Reply to customer requests via phone calls, email and chat.
  • Set up freight shipments and will-call orders.
  • Provide support to salespeople.
  • Processing of invoices.
  • Month end reporting.
  • Implemented new procedures and technologies that improved efficiency and streamlined operations.

Education

Diploma -

Proviso East High School
Maywood, IL
05.2023

Some College (No Degree) - Information Technology

Riverside Community College
Riverside, CA

Skills

  • Customer service and support
  • Zendesk proficiency
  • D365 ERP expertise
  • Salesforce management
  • Microsoft Office Suite
  • Data entry

References

Available upon request.

Communication Skills

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Timeline

Quality Associate

Zones, LLC.
05.2024 - 05.2025

Customer Service Rep.

Schermerhorn Bros.
11.2021 - 03.2024

Customer Care Rep

LK Packaging
06.2019 - 04.2021

Diploma -

Proviso East High School

Some College (No Degree) - Information Technology

Riverside Community College

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