Jill Locklear
Laurel Hill ,NC
Summary
Dynamic professional with a proven track record in customer service and team leadership at Walmart. Skilled in money handling and enhancing operational efficiency, I successfully resolved customer inquiries and implemented process improvements, leading to increased satisfaction rates. Adept at training staff and fostering positive relationships to drive team performance.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Goody's Clothing Store
- Assisted in managing daily store operations to ensure efficient customer service and inventory management.
- Trained and supported staff in visual merchandising standards to enhance store presentation and customer engagement.
- Coordinated employee schedules to optimize staffing levels during peak business hours and improve team performance.
- Implemented promotional strategies to drive sales, resulting in improved customer traffic and satisfaction rates.
Machine Operator
Box Company of America
02.2019 - 09.2024
- Operated machinery following safety protocols to maintain a secure work environment.
- Assisted in troubleshooting basic mechanical issues to minimize downtime.
- Learned and utilized various tools and equipment for efficient production processes.
- Conducted routine maintenance checks on machines to ensure optimal performance.
Supervisor
BMA Janitorial Services
03.2017 - 07.2018
Customer Service Manager
Walmart
03.2003 - 07.2007
- Resolved customer inquiries, ensuring satisfaction and fostering positive relationships.
- Trained and mentored team members on customer service best practices and company protocols.
- Analyzed customer feedback to identify trends and implement process improvements.
- Coordinated daily operations to enhance service efficiency and team performance.
Education
High School Diploma -
Scotland High School
Laurinburg, NC06.1995
Skills
- Customer service
- Money handling
- Team leadership
Timeline
Machine Operator
Box Company of America
02.2019 - 09.2024
Supervisor
BMA Janitorial Services
03.2017 - 07.2018
Customer Service Manager
Walmart
03.2003 - 07.2007
Assistant Manager
Goody's Clothing Store
High School Diploma -
Scotland High School
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