Jill Lutz
Center Moriches,NY
Summary
Detail-oriented medical receptionist skilled in appointment scheduling, telephone etiquette, and medical terminology. Committed to enhancing patient experience and streamlining clinic workflows.
Detail-oriented medical receptionist with expertise in appointment scheduling, communication, and streamlining processes. Proven ability to enhance clinic workflow and reduce patient wait times.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Patchogue Family Medical Care
2014.04 - 2025.10
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between healthcare providers and patients, ensuring clarity in treatment plans.
- Processed insurance claims and verified patient coverage for accurate billing procedures.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations.
- Trained new reception staff on office protocols and patient management software for effective onboarding.
- Implemented streamlined check-in processes, reducing patient wait times significantly.
Senior Bank Teller
Capital One Bank N.A
2006.04 - 2013.03
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Led team training initiatives to enhance customer service skills and efficiency.
- Streamlined cash handling processes, reducing discrepancies and improving accuracy.
- Implemented new technology solutions to improve transaction processing speed.
Education
Licensed Practical Nurse
Suffolk County Community College
Riverhead,2026-05
Associate of Science - Humanities & Fine Arts
Suffolk County Community College
Selden, NY2000-05
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Patchogue Family Medical Care
2014.04 - 2025.10
Senior Bank Teller
Capital One Bank N.A
2006.04 - 2013.03
Licensed Practical Nurse
Suffolk County Community College
Associate of Science - Humanities & Fine Arts
Suffolk County Community College