Jill Mahoney
Ashland,MA
Summary
Seasoned Customer Service and Office Administration Professional with experience in health care and automotive marketing
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
21
21
years of professional experience
Work History
Case Manager
Southern Middlesex Opportunity Council
Framingham, MA
03.2022 - Current
- Facilitated client intake processes, ensuring accurate documentation and compliance with organizational standards.
- Developed individualized service plans to address clients' unique needs and promote self-sufficiency.
- Coordinated referrals to community resources, enhancing access to essential services for clients.
- Monitored client progress through regular follow-ups, adjusting support strategies as necessary for optimal outcomes.
- Implemented best practices in documentation, enhancing the quality and accuracy of case records across the organization.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Billing Assistant Fuel Assistant
Southern Middlesex Opportunity Council
Framingham, MA
12.2019 - 03.2022
- Maintained organized records of customer accounts and payment histories.
- Adapted quickly to new billing procedures and software updates.
- Supported audits by providing necessary documentation and reports promptly.
- Communicated effectively with clients regarding billing inquiries and payments.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
- Contacted customers and third party payers to pursue payments.
- Used data entry skills to accurately document and input statements.
- Processed vendor and supplier payments on weekly basis.
- Generated monthly billing and posting reports for management review.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Responded to customer concerns and questions on daily basis.
Customer Account Representative
LONG TERM SOLUTIONS
Natick, Massachusetts
09.2018 - 12.2019
- Managed customer inquiries and resolved account issues efficiently.
- Processed account updates and maintained accurate records in CRM system.
- Conducted follow-up calls to assess client needs and gather feedback.
- Trained new representatives on company policies and customer service techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
Receptionist/Office Assistant
ADESA
Framingham, Massachusetts
01.2015 - 01.2018
- Processed Weekly Expense Reports
- Managed Travel Arrangements for Clients
- Calendar Management for Department
- Updated and Maintained Customer Databases
- Excelled at Data Entry
- Completed Filing of Company Documents
- Effectively Managed High Volume of inbound customer calls
Executive Assistant
MINUTEMAN ARC
Concord, Massachusetts
01.2005 - 2014
- Attended weekly staff meetings and published and distributed minutes to attendees
- Provided Administrative Support to CEO’s direct staff
- Managed Travel arrangements for Staff
- Managed Expense Vouchers
- Completed Filing of Company Documents
- Other Duties as Assigned
- Developed and maintained filing systems for efficient document retrieval and storage.
- Assisted in preparation of reports and presentations, enhancing clarity and professionalism.
- Actively participated in team meetings, contributing insights to enhance project outcomes.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
Education
High School -
MAYNARD HIGH SCHOOL
01.1985
Skills
- Proficient in Microsoft Office
- Collaborative teamwork
- Dependable in challenging environments
- Effective time management
- Goal-oriented mindset
Languages
English
Full Professional
Timeline
Case Manager
Southern Middlesex Opportunity Council
03.2022 - Current
Billing Assistant Fuel Assistant
Southern Middlesex Opportunity Council
12.2019 - 03.2022
Customer Account Representative
LONG TERM SOLUTIONS
09.2018 - 12.2019
Receptionist/Office Assistant
ADESA
01.2015 - 01.2018
Executive Assistant
MINUTEMAN ARC
01.2005 - 2014
High School -
MAYNARD HIGH SCHOOL