Jill Mandeville
Smithfield,RI
Summary
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Educated in insurance and prioritizes the customers' needs and results. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
11
11
years of professional experience
Work History
Medical Secretary/Medical Assistant
Brown Health - Neurology Division
Smithfield, RI
08.2023 - Current
- Facilitated patient check-in process, verifying demographic and insurance details to streamline patient flow. and verify demographics and insurance details
- Maintained accurate patient records using electronic health record systems.
- Communicated effectively with patients regarding appointment details and follow-ups.
- Obtained prior authorizations for specialty medications, diagnostic imaging, and insurance referrals to ensure timely patient care.
- Managed patient flow, reducing waiting times and enhancing overall office efficiency.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
- Utilized medical software for patient registration, scheduling, and records management.
Medical Secretary
North Providence Foot and Ankle
North Providence, RI
02.2016 - 02.2023
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Handled incoming calls, addressing patient needs and directing inquiries appropriately.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Organized office supplies and maintained inventory to support daily administrative tasks.
- Handled cash transactions and processed payments for medical services.
Education
Smithfield High School
Smithfield, RISome College (No Degree) -
Community College of Rhode Island
Warwick, RISkills
- Electronic health records
- Insurance verification
- Patient confidentiality adherence
- Patient communication
- Conflict resolution
Timeline
Medical Secretary/Medical Assistant
Brown Health - Neurology Division
08.2023 - Current
Medical Secretary
North Providence Foot and Ankle
02.2016 - 02.2023
Smithfield High School
Some College (No Degree) -
Community College of Rhode Island