Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Matson

Portland,OR

Summary

Accomplished Lead Server Trainer with a strong focus on training and developing staff in high-end dining environments. Known for exceptional communication and relationship management, fostering a collaborative team culture that elevates customer satisfaction.

Overview

19
19
years of professional experience

Work History

Server

Morton's The Steakhouse
Portland, OR
10.2024 - 01.2026
  • Worked closely with all staff in high end, corporate, tip pooled environment.
  • High expectations on (appropriately focused) sense of urgency, expedited with grace, knowledge and communication.

FOH Manager

Bugatti's Ristorante
Oregon City, Oregon
12.2023 - 10.2024
  • FOH and BOH management whilst expediting, inventory and ordering, end of day money settling, tip distribution and closing weekly and monthly reports.
  • Thorough and consistent attention to detail for floor, kitchen, all staff, and guest needs daily.

Server Team Lead

BCR - 23 Hoyt / Clarklewis
Portland, OR
06.2010 - 11.2023
  • Trained all FOH staff, including management.
  • Ran 20 table sections, coordinated and ran events up to 130 people.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Responsible for floor management while serving, end of day reports, cash and check handling.

Lead Server Trainer

Mother's Bistro and Bar
Portland, OR
09.2006 - 03.2010
  • Trained new servers on menu knowledge and service standards.
  • Ensured server knowledge of menu items, enabling accurate responses to customer inquiries.
  • Ran 4-10 table sections; personally served private parties up to 30 people.

Education

Audiology - Remote Online

PCC
Portland, Or
08-2026

Skills

  • Time management
  • Conflict resolution
  • Event coordination
  • Multitasking and organization
  • Food safety standards
  • Exceptional customer service
  • Relationship management
  • Excellent communication

Timeline

Server

Morton's The Steakhouse
10.2024 - 01.2026

FOH Manager

Bugatti's Ristorante
12.2023 - 10.2024

Server Team Lead

BCR - 23 Hoyt / Clarklewis
06.2010 - 11.2023

Lead Server Trainer

Mother's Bistro and Bar
09.2006 - 03.2010

Audiology - Remote Online

PCC
Jill Matson