Jill Mattal
Operations Director / Client Services / Settlement Services
Rockwall,United States
Summary
Over 20 years of Operations management experience in National Closing and Title Insurance Excellent analytical, decision-making, and problem-solving skills Ability to manage workloads in high pressure and deadline driven situations Leads people, coordinates and inspires the team, and achieves results under challenging circumstances Deals well with ambiguity and cope effectively in a fast-paced, changing environments; looks for ways to focus on the solution rather than the problem Customer-centric focused; primarily putting the customer's needs at the forefront Ability to solve problems and anticipate customer needs Seasoned Director knowledgeable about Closing operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
18
18
years of professional experience
Work History
Director Of Operations
Vylla
07.2016 - 07.2022
- Managed, trained and mentored a team of Closers, Support Staff and the Scheduling Team that closed an average of 2500 files per month
- I modified the Team structure to increase productivity and created reports for monitoring
- I reduced monetary losses with consistent employee training, exception reporting, auditing and working proactively
- I held the longest retainment of employees than all other Managers and Directors during my tenure.
Operations Manager
American Title Assurance of Texas
, Texas
01.2015 - 07.2016
- I managed an office that completed all aspects of Closing and Title from beginning to end
- Hired and trained employees
- Actively worked with the Sales Team to acquire new business.
National Closing Operations Manager
Equifax, Solutionstar Settlement Services
05.2013 - 07.2014
- I interviewed and hired employees for various positions within the department as a whole
- I worked closely with our Compliance Dept
- And attorneys to ensure all of the underwriter’s state by state requirements were met
- I took charge across the department, working with multiple teams, to streamline their work process and created daily reporting for management.
NATIONAL CLOSING MANAGER
Jill Mattal, WFG Lender Services
01.2010 - 05.2013
- Months)
- Managed and trained a team of Closers with multiple refinance and purchase accounts
- Monitored reports, in regard to trial balance, scheduling, recording rejects, lien clearance, title revisions and post closing
- Formed a close relationship with my clients, communicated daily and traveled to visit them personally
- Worked with the Sales team on strategies and maintaining quality customer contacts, as well as procuring new clients
National Closing Manager
Maverick Settlement Services
01.2008 - 01.2010
- Managed a team of Closers with multiple refinance and purchase accounts
- Managed the Scheduling Team
- Worked closely with the appraisal department and helped with overflow
- Monitored reports
National Closing Manager
Lenders First Choice
10.2004 - 01.2008
- Managed a team of Closers and Processors with multiple refinance and purchase accounts
- Trained and monitored Closers and Processors
- Created new procedures and updated old ones
- Kept in close contact with my clients, forming lasting relationships
- Worked closely with the Sales Team
- Monitored reports in regard to all aspects of the closing process
Education
Hueneme High School
Skills
- Leadership Training
- Operations Oversight
- Quality Assurance
- Program Optimization
- Training Management
- Hiring and Onboarding
- Management Team Building
- Administrative Management
- Department Oversight
- Goal Setting
- Cost Reduction
- Mathematical Calculation and Reasoning
- Process Improvements
- Problem Anticipation and Resolution
- Staff Development
- Focus and Follow-Through
- Team Leadership
- Business Leadership
- Staff Scheduling
- Originality and Creativity
- Performance Assessment
- Performance Evaluation and Monitoring
- Revenue Forecasting
- Recruitment and Hiring
- Records Organization and Management
- Policy Development and Enforcement
- Sales Promotion
- Sales Tracking
- Employee Motivation
- Customer Service Management
- Assignment Delegation
- Budget Control
- Human Resources Oversight
- Resource Allocation
- Decision Making
Accomplishments
Huenemeiency.
Timeline
Director Of Operations
Vylla
07.2016 - 07.2022
Operations Manager
American Title Assurance of Texas
01.2015 - 07.2016
National Closing Operations Manager
Equifax, Solutionstar Settlement Services
05.2013 - 07.2014
NATIONAL CLOSING MANAGER
Jill Mattal, WFG Lender Services
01.2010 - 05.2013
National Closing Manager
Maverick Settlement Services
01.2008 - 01.2010
National Closing Manager
Lenders First Choice
10.2004 - 01.2008
Hueneme High School
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