Jill Montgomery
St Louis,MO
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
9
9
years of professional experience
Work History
Front Office Receptionist
West County Psychiatric care
Creve Coeur, MO
08.2023 - Current
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages,made appointments and provided information to callers.
- Received payments from customers and processed credit card transactions accurately.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
Front Office Receptionist
Overland Optical
Overland, MO
06.2022 - 07.2023
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Received payments from customers and processed credit card transactions accurately.
Front Desk Receptionist
Title Partners Agency
Frontenac, MO
08.2021 - 05.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front Desk Supervisor
Advanced sight center
Creve Coeur, MO
01.2016 - 01.2022
- Created weekly schedules for front desk staff according to business needs.
- Tracked inventory of supplies needed for the front desk area.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
Education
High School Diploma -
Ritenour Sr. High School
St Louis, MO05-2000
Skills
- Meticulous and organized
- Time Management
- Professional Demeanor
- Service-oriented mindset
Timeline
Front Office Receptionist
West County Psychiatric care
08.2023 - Current
Front Office Receptionist
Overland Optical
06.2022 - 07.2023
Front Desk Receptionist
Title Partners Agency
08.2021 - 05.2022
Front Desk Supervisor
Advanced sight center
01.2016 - 01.2022
High School Diploma -
Ritenour Sr. High School