Jill Murphy
Pittsburgh,PA
Overview
2027
2027
years of professional experience
Work History
Instacart Shopper
Maplebear Inc.
San Francisco, California
04.2019 - Current
- Shop for customer orders independently, and then deliver items accurately.
- Assisted multiple customers simultaneously while maintaining an organized service.
- Handle special requests carefully, following detailed instructions.
- Process orders promptly and accurately.
- Supported customer orders throughout shopping and delivery processes.
- Coordinated service for several customers at once to ensure timely order fulfillment.
- Executed special requests by following specific customer instructions. while following detailed instructions.
- Keep order processing accurate and efficient.
Operations Associate
Dick’s Sporting Goods
Pittsburgh, Pennsylvania
04.2013 - 04.2019
- Processed and moved inventory.
- Ensured quality of merchandise.
- Maintained display quality.
Noon Time Aid
Baldwin Whitehall School District
Pittsburgh, Pennsylvania
2011 - 2013
- Supervised students during lunch and recess to ensure safety and positive social interactions.
- Monitored student activities during lunch breaks to promote engagement and conflict resolution.
Retail Store Manager
Williams-Sonoma
Pittsburgh, Pennsylvania
2001 - 2007
- Managed daily store operations and maintained high customer service standards.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Supervised staff, providing training and guidance to enhance team performance.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Developed and maintained positive relationships with customers for loyalty and retention.
- Coordinated inventory management, ensuring stock levels met customer demand.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored cash drawer balances for accuracy and deposits of store receipts.
- Implemented visual merchandising strategies to create an appealing shopping environment.
- Organized merchandise displays according to seasonal promotions or special events.
- Led promotional events to drive foot traffic and increase brand awareness in-store.
- Analyzed sales data to identify trends and inform product selection decisions.
- Ensured compliance with company policies and safety regulations throughout the store.
- Prepared employee performance appraisals, providing actionable feedback.
- Initiated new product training sessions for employees to improve product knowledge.
Juvenile Probation Officer/School Based Probation
Warren County Courthouse
Warren, Pennsylvania
1998 - 1999
- Collaborated with teachers and school administration to support compliance, facilitate rehabilitation, and promote student success.
- Developed individualized case plans in collaboration with families and community resources.
- Monitored juvenile behavior and documented progress to inform case management and interventions.
- Conducted home visits to evaluate youth adherence to probation terms and address any challenges.
Education
Bachelor of Arts - Psychology
Penn State University
Erie, PA05-1996
Skills
- Organizational skills
- Results driven mindset
- Team collaboration
- Adaptability
- Dependability
- Leadership capabilities
Timeline
Instacart Shopper
Maplebear Inc.
04.2019 - Current
Operations Associate
Dick’s Sporting Goods
04.2013 - 04.2019
Noon Time Aid
Baldwin Whitehall School District
2011 - 2013
Retail Store Manager
Williams-Sonoma
2001 - 2007
Juvenile Probation Officer/School Based Probation
Warren County Courthouse
1998 - 1999
Bachelor of Arts - Psychology
Penn State University