Jill Myers
Valparaiso,IN
Summary
Dynamic Pharmacy Manager with extensive experience at Walgreens, excelling in patient education and workflow optimization. Proven track record of enhancing patient satisfaction through personalized counseling and effective medication therapy management. Skilled in pharmacy operations management, fostering a customer-centric environment, and leading teams to exceed vaccination targets while ensuring compliance and safety.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens
12.2015 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- District trainer for newly hired pharmacists, pharmacy interns and pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations and enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Increased patient satisfaction with personalized medication counseling sessions.
- Supported patients with chronic conditions through establishment of medication therapy management program.
Pharmacy Manager
Walgreens
07.2013 - 12.2015
Staff Pharmacist
Walgreens
05.2002 - 07.2013
Education
Bachelor Of Science In Pharmacy - Pharmacy
Purdue University
West Lafayette, IN05.2002
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
Certification
Immunization certified
CPR certified
Immunization trainer
Affiliations
Apha member
Timeline
Pharmacy Manager
Walgreens
12.2015 - Current
Pharmacy Manager
Walgreens
07.2013 - 12.2015
Staff Pharmacist
Walgreens
05.2002 - 07.2013
Bachelor Of Science In Pharmacy - Pharmacy
Purdue University