Jill Newcom
Union,Missouri
Summary
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Sales and Service Associate
USPS
1989.01 - 2019.02
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Eureka Sr. High School
Eureka, MO05.1982
Skills
- Data Entry
- Management Support
- Workplace Safety
- Cash Handling
- Policy Implementation
- Customer interaction
- Sales expertise
- Customer Service
- Point of sale operation
- Shipment Processing
- Courteous and Professional
- Loss Prevention
- Order Fulfillment
- Customer service orientation
- Attention to Detail
- POS System Operation
- Flexible Schedule
- Customer Engagement
- Customer Assistance
- Retail Merchandising
- Professionalism
- Basic Mathematics
- Customer Needs Assessment
- Product and Service Sales
- Honest and Dependable
- Effective Communication
- Safety and Cleanliness Standards
- Ability to Lift 40 pounds
- Merchandise Receiving and Handling
- Exceeding Customer Expectationsa
- Friendly and Helpful
Timeline
Sales and Service Associate
USPS
1989.01 - 2019.02
High School Diploma -
Eureka Sr. High School