Jill O’Brien
West Allis,WI
Summary
Dedicated Receptionist and CNA with strong organization and time management skills. Proven ability to enhance patient satisfaction through effective appointment scheduling and clear communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist/CNA
Eye Surgery Center of Wisconsin
Oak Creek, WI
11.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with check-in processes, ensuring accurate data collection and compliance.
- Communicated effectively with medical staff regarding patient inquiries and procedural updates.
- Maintained organized filing systems for patient records, enhancing information retrieval efficiency.
- Processed insurance verifications and authorizations to facilitate seamless patient care access.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Ophthalmology Assistant
Eye Surgery and Laser Center
Milwaukee, WI
10.2013 - 11.2024
- Assisted ophthalmologists during surgical procedures, ensuring optimal patient support and equipment readiness.
- Department lead work in pre-op And post-op
- Educated patients on post-operative care and medication instructions, fostering improved recovery outcomes.
- Coordinated pre-operative assessments, streamlining patient flow and enhancing operational efficiency within clinic.
- Trained new staff on clinical protocols and best practices, promoting a knowledgeable and compliant team environment.
- Led inventory management initiatives for medical supplies, ensuring availability while minimizing costs through strategic ordering.
- verifying insurance/Billing
- Ensured patient comfort during eye exams by clearly explaining each step of the process and answering any questions they had.
- phlebotomy/ IV insertion skills vital.
Education
High School Diploma -
Milwaukee Christian Center
Milwaukee, WI06.1986
Certification
- Certified nursing assistant
- CPR Certfied
Timeline
Receptionist/CNA
Eye Surgery Center of Wisconsin
11.2024 - Current
Ophthalmology Assistant
Eye Surgery and Laser Center
10.2013 - 11.2024
High School Diploma -
Milwaukee Christian Center