Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

SHAYLEE KERSHAW

Bluffdale,UT

Summary

Highly motivated and committed to delivering high-quality care to patients, exceptional communication and strong team culture. Equipped with a background in healthcare, process improvement, risk prevention, and customer support. Skilled will organization, professionalism, and leadership. Currently trained as an LPN and Patient Access Coordinator.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Access Coordinator / CNA / Corporate Receptionist

Pure Infusion suites
03.2022 - Current
  • Handles inquiries from customers regarding any aspect of services received or status of an account and applies customer service skills on a daily basis
  • Interacts exceptionally well with the referring practices who will be sending patients to the clinic
  • Handles responsibilities related to facilitating their experience while in the clinic, and maintaining a positive communication channel between visits
  • Assist patients and referring offices to enroll in copay assistance programs provided by drug manufacturing companies.
  • Assist the nurse in taking vital signs and providing comfort measures for patients

Sales Representative - Service Technician

Aptive Environmental
05.2021 - 03.2022
  • Serve thousands of customers each month face to face, on the phone, through text message, and email
  • Implement door to door sales strategies to present a product in view of the customer as necessary and worthwhile
  • Study and exercise paraverbal skills, nonverbal relation of information, and developing trust
  • Create and organize product orders dependent on the needs of the service team.

Care Case Manager

Alpine Home Medical
01.2021 - 05.2021
  • Take high volumes of calls, help patients with account access, records, and product orders
  • Helped mentally and physically challenged individuals find solutions to time sensitive problems
  • Worked with various departments including billing, insurance, and store fronts in order to provide the best product and care for each patient.

Level 5 Associate

In N Out Burger
05.2019 - 01.2021
  • Implement company standards to deliver high-quality work with exceptional customer service
  • Handle all delegated tasks, including training new associates
  • Maintain order and cleanliness of work areas to conform with health codes..

Education

Bachelors of Science - Nursing - currently

Weber State University - Annie Taylor Dee School of Nursing
Ogden, UT
12.2024

Associate of Science Pre-Nursing -

Salt Lake Community College
Salt Lake City, UT
08.2022

Advanced Honors Diploma -

Hillcrest High School
Midvale, UT

CNA -

Canyons Technical Education Center
Sandy, UT

Skills

  • Team collaboration
  • Professionalism
  • Patient centered care
  • Organization
  • Communication
  • Problem Resolution

Certification

Licensed Practical Nurse: August 2023 - present


Certified Nursing Assistant: April 2021 - August 2023

Volunteer Experience

  • Midvale Middle School | Worked with refugee students 2-3 times per week for nine months to tutor them in English and Mathematics.
  • Spring Creek Healthcare Center | Volunteered as a CNA for 12 hours per week after high school.

Timeline

Patient Access Coordinator / CNA / Corporate Receptionist

Pure Infusion suites
03.2022 - Current

Sales Representative - Service Technician

Aptive Environmental
05.2021 - 03.2022

Care Case Manager

Alpine Home Medical
01.2021 - 05.2021

Level 5 Associate

In N Out Burger
05.2019 - 01.2021

Bachelors of Science - Nursing - currently

Weber State University - Annie Taylor Dee School of Nursing

Associate of Science Pre-Nursing -

Salt Lake Community College

Advanced Honors Diploma -

Hillcrest High School

CNA -

Canyons Technical Education Center

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SHAYLEE KERSHAW