CAROL WYKOFF

• Register patients into ER.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
• Answered patient call lights promptly and responded to requests appropriately.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Documented patient care services by charting in designated areas.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.

Entered data into computer systems accurately and efficiently.

• Provided excellent customer service to ensure satisfaction.
• Check over statements before sending to customers.
• Answered phones in a courteous manner while providing excellent customer service.
• Processed payments, refunds, and exchanges accurately and efficiently.
• Operated cash register to process cash, check, and credit card transactions.
• Sorted and filed records of office activities and business transactions.
• Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
• Entered data into spreadsheets, documents and databases with high accuracy rate.