Jill Parker
Mount Airy,NC
Summary
Respectful Loan Officer with 20 years of hands-on experience evaluating and authorizing various loans. Dependable professional polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile. Communicative team player with in-depth knowledge of banking products and associated services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Loan Officer
NC State Employees Credit Union
Mount Airy, NC
11.2016 - Current
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Maintained strong knowledge base of lending regulations, best practices and industry trends.
- Informed customers of loan application requirements and deadlines.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Reviewed loan applications and credit histories to determine the degree of risk involved in extending credit.
Branch Manager
Carter Bank & Trust
Ararat, VA
12.2015 - 11.2016
- Managed a portfolio of high-value commercial loans in order to maximize returns while minimizing risks.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Tracked and managed new leads and followed up on referral business.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Organized professional development programs for employees at all levels of the organization.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
Human Resources Manager
Kmart, Sears Holding
Mount Airy, NC
01.2014 - 12.2015
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Conducted background checks and reference checks of prospective employees.
- Recruited new employees and built relationships, driving visibility.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Reported on workplace health and safety compliance to superiors.
- Created job postings, tracked applicants and maintained applicant database.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
Education
Bachelor of Science - Business Administration
04-2004
Skills
- Appraisal Compilation
- Problem-Solving Capabilities
- Regulatory Compliance Understanding
- Financial Planning Expert
- Credit Analysis
- Portfolio Management
- Mortgage Lending
- Loan Servicing
Certification
- Emergency Medical Technician Advanced
- CPR Certified
Timeline
Senior Loan Officer - NC State Employees Credit Union
11.2016 - Current
Branch Manager - Carter Bank & Trust
12.2015 - 11.2016
Human Resources Manager - Kmart, Sears Holding
01.2014 - 12.2015
Gardner-Webb University - Bachelor of Science, Business Administration