Jill Reid
Marysville,MI
Summary
Dynamic professional skilled in collaborating with subject matter experts to analyze training needs and develop tailored instructional materials. Proven ability to evaluate and improve training programs, leading to enhanced learning outcomes and participant engagement.
Overview
12
12
years of professional experience
Work History
Instructional Designer
United Wholesale Mortgage
Pontiac, MI
04.2021 - Current
- Collaborated with subject matter experts to analyze training needs and design tailored instructional materials.
- Evaluated existing training programs, identifying areas for improvement and implementing innovative solutions.
- Facilitated workshops and training sessions, promoting effective learning strategies among team members.
Customer Service Representative
Michigan Institute of Urology P.C.
Troy, MI
03.2020 - 04.2021
- Resolved customer inquiries and issues efficiently, enhancing overall patient satisfaction.
- Provided detailed information on services and procedures, improving patient understanding and engagement.
- Coordinated appointment scheduling, optimizing staff resources and minimizing wait times.
- Trained new team members on customer service protocols and software systems, fostering collaborative environment.
Communications Coordinator
Art Van Furniture
Warren, MI
07.2014 - 04.2020
- Developed and executed internal and external communication strategies to enhance brand visibility.
- Coordinated content creation for various platforms, ensuring alignment with brand messaging guidelines.
- Collaborated with cross-functional teams to support product launches and promotional events effectively.
Education
Bachelor of Arts - Journalism
Central Michigan University
Mount Pleasant, MINo Degree - Computer Science
Macomb County Community Collete
Warren, MISkills
- Learning strategies
- Instructional strategies
- Storyboarding
- E-learning design
- Training program development
- Course material creation
- Assessment design
Timeline
Instructional Designer
United Wholesale Mortgage
04.2021 - Current
Customer Service Representative
Michigan Institute of Urology P.C.
03.2020 - 04.2021
Communications Coordinator
Art Van Furniture
07.2014 - 04.2020
Bachelor of Arts - Journalism
Central Michigan University
No Degree - Computer Science
Macomb County Community Collete