Jill Remokitis
Summary
Achieved successful business outcomes by facilitating effective communication and resolving challenges within teams. Enhanced team performance through targeted coaching and motivation, leading to improved individual contributions. Drove community service efforts that increased local engagement and support.
Overview
14
14
years of professional experience
Work History
Branch Manager
First Citizens Bank
Hazelwood, NC
01.2025 - Current
- Cultivated a high-performing team through ongoing coaching, fostering individual development and collective success.
- Implemented strategic initiatives to strengthen customer relationships, driving engagement and satisfaction across services.
- Conducted regular team meetings to align goals, share updates, and reinforce service standards among staff members.
- Coordinated financial consultations, aligning solutions with client needs to achieve their financial goals effectively.
- Mentored team members on sales strategies, promoting best practices to exceed performance targets consistently.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Complied with regulatory guidelines and requirements.
- Submitted loan applications to underwriter for verification and recommendation.
- Cultivated strong relationships with clients to understand their financial needs and provide tailored loan solutions.
- Guided clients through the loan application process, ensuring clarity and transparency at each stage.
- Educated clients on various loan products, helping them make informed decisions aligned with their financial goals.
- Championed community engagement efforts to strengthen local relationships and enhance the bank's brand visibility.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
Assistant Store Manager
TD Bank NA
Asheville, NC
07.2023 - 01.2025
- Leads team on advice and coach them to achieve their success on individual performance and individual goals
- Knowledgeable and understanding on complex financial concepts, service and tools, in depth customer interactions
- Experienced leader who manages day to day service, sales, and operations.
- Assisted store manager with sales initiatives. Supported team in building and enhancing customer relationships. Contributed to delivering excellent customer experiences and meeting daily operational goals.
- Leader in the store to handle bump up situations
- Directed daily operations, ensuring compliance with banking regulations while maintaining high customer satisfaction levels.
- Implemented a streamlined workflow for cash handling processes, reducing discrepancies and enhancing overall security protocols.
- Promoted cross-selling initiatives among tellers, optimizing product offerings to meet diverse client needs successfully.
- Oversaw staff training initiatives, ensuring all tellers and platform associates were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Assisted in recruiting new tellers and platform associates, conducting interviews and making hiring recommendations based on candidate qualifications.
- Conducted regular team meetings to align goals, share updates, and reinforce service standards among staff members.
- Implemented customer feedback mechanisms to identify service improvement areas and enhance overall client satisfaction levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Championed community engagement efforts to strengthen local relationships and enhance the bank's brand visibility.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success
Financial Services Associate - Float
TD Bank NA
Asheville, NC
08.2020 - 07.2023
- Directed store operations by coaching employees on performance improvement and exemplifying best practices.
- Mentored and guided less experienced team members to enhance their skills and performance.
- Facilitated needs-based discussions to identify and implement tailored financial solutions.
- Drove achievement of sales goals through effective management of customer survey initiatives.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Reduced transaction wait times through efficient multitasking and effective queue management techniques.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Coordinated daily operations across multiple branches, ensuring seamless service and operational excellence at every location.
Financial Service Representative
TD Bank NA
Waynesville, NC
08.2012 - 08.2020
- Guided team in recognizing quality referral opportunities and enhancing customer service standards to achieve legendary experiences.
- Cultivated strong relationships with customers and prospects by engaging in discussions about financial objectives. Offered tailored investment solutions and expert guidance to meet diverse financial needs. Enhanced customer satisfaction through proactive communication and support.
- Engaged with industry leaders and insurance partners to foster collaboration and deepen understanding of product offerings and sales strategies.
- Developed and maintained rapport with customers and prospects to enhance collaboration and team dynamics.
- Focused on meeting and exceeding established individual goals to drive team success.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success
Education
Indian River State College
2002
High School Diploma -
Palm Beach Gardens High School
1999
Skills
- Implemented comprehensive sales strategies to exceed targets and achieve organizational objectives
- Leveraged advanced verbal and written communication skills to enhance team collaboration and interactions
- Cultivated teamwork and facilitated open communication to strengthen alignment with common objectives
- Elevated customer satisfaction through delivery of personalized and responsive service
- Cultivated team development through strategic coaching techniques and reinforcement methods
Programs and Awards
Programs :
- At TD Bank, participated in a year long leadership development program. Learned skills and tools on how to be a better leader, steps to get to our next goals, how to be a part of the community, when to get HR involved, small business development and deep dive on reports.,
- 2012, 2019 Wow award nominee, 2019 President Club for selling $1 million+ in annuities
- Notary
Education
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Timeline
Branch Manager
First Citizens Bank
01.2025 - Current
Assistant Store Manager
TD Bank NA
07.2023 - 01.2025
Financial Services Associate - Float
TD Bank NA
08.2020 - 07.2023
Financial Service Representative
TD Bank NA
08.2012 - 08.2020
Indian River State College
High School Diploma -
Palm Beach Gardens High School