Jill Richard
Fernandina Beach,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations across business units and countries to increase sales and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about pioneering change and promoting a successful sales environment with efficient international sales tools. Love leading team members in Europe, India and the US embracing the different cultures and backgrounds of each individual and learning how that can benefit the success of the team, each individual and company.
Overview
16
16
years of professional experience
Work History
Director, Pre-Sales Product Experience
Automatic Data Processing, ADP
Fernandina Beach, FL
08.2020 - Current
- Create and implement effective marketing and sales strategies to increase customer engagement and revenue through Sales demonstrations.
- Establish, initiate and optimize business development strategies based on company targets, product specifications, market data, and tool budget factors to include automation of tasks.
- Coordinate with Marketing, Sales Operations and Global Product teams to develop high-quality creative demonstration assets. Use coaching and onboarding to deploy new demo assets to the field.
- Foster a culture of continuous improvement within the department by regularly assessing performance metrics, providing constructive feedback, and motivating staff members to excel in their roles. Direct managing a team with multiple language and cultural backgrounds across the world.
- Collaborate closely with executive leadership to develop long-term strategic plans for sustained business growth through cadence reporting and quarterly business reviews.
- Lead cross-functional teams to drive successful product launches and expand market reach through go-to-market org readiness activities. Participate in analyzing sales survey results, consistent review of challenges and requirement sessions to solve business needs.
- Implemented CRM systems to enhance demo data management, enabling more effective communication and support to sales associates.
- Create a scalable demo infrastructure that allows the sales and marketing teams to effectively manage rapid product growth and demonstrations for multiple products in HCM.
- Improve project efficiency with strategic planning, resource allocation, and time management practices.
- Optimize staff performance by designing comprehensive training programs tailored to individual needs.
HCM Demo Mgr, Marketing and PreSales Technology
Automatic Data Processing, ADP
Fernandina Beach, FL
07.2017 - 08.2020
- Partnered in delivering compelling presentations at approximately 5 domestic and international industry conferences per year, positioning ADP as thought leader in HCM.
- Reviewed and implemented new company initiatives and executed product activations through live demo environments and creative demo tools. Creating stories to showcase the value of new features to industries by using HCM Technology.
- Lead team of high performers through mentorship, constructive education and pioneering processes used by presales technology team.
- Led effort of supporting our international sales teams with demonstration tools and processes. Reviewing in-country business needs with sales teams and brainstorming sessions on sales process and demo procedures.
HCM Demo Lead, PreSales Technology
Automatic Data Processing, ADP
Fernandina Beach, FL
04.2014 - 07.2017
- Implemented and maintained over 100 demonstration tools for PreSales HCM Solution Consultants to demonstrate products to customers that illustrate features, advantages and benefits for their business.
- Created offline demo tools to enable sales and marketing to showcase our products early in the sales process with scripts and click-paths to enable forward movement in the sales process.
- Pioneered creating process to make the sales demo support team successful and drive success in supporting sales.
Technical Application Analyst
Automatic Data Processing, ADP
Fernandina Beach, FL
01.2013 - 04.2014
- Developed custom solutions for unique business requirements, increasing efficiency and productivity across departments and support streams.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Served as a liaison between development teams and key stakeholders, ensuring clear communication of issue resolution and product development while managing expectations effectively.
- Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
- Provided exceptional end-user and service support, resolving 1technical issues quickly and efficiently.
Lead HCM Service Consultant
Automatic Data Processing, ADP
Fernandina Beach, FL
06.2008 - 01.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed and updated databases to handle customer data.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
Education
Terry Parker High School
Jacksonville, FL2002
Skills
- Business Forecasting
- Resource Allocation
- Verbal and Written Communication
- Script Review and Revision
- Sales Process Engineering
- Change Management
- Database Maintenance
- Business Development
- Market Intelligence
- Sales Statistics Analysis
Timeline
Director, Pre-Sales Product Experience
Automatic Data Processing, ADP
08.2020 - Current
HCM Demo Mgr, Marketing and PreSales Technology
Automatic Data Processing, ADP
07.2017 - 08.2020
HCM Demo Lead, PreSales Technology
Automatic Data Processing, ADP
04.2014 - 07.2017
Technical Application Analyst
Automatic Data Processing, ADP
01.2013 - 04.2014
Lead HCM Service Consultant
Automatic Data Processing, ADP
06.2008 - 01.2013
Terry Parker High School