Jill Ridgley
Forked River
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Optum Medical
Manahawkin
07.2010 - Current
- Coordinated patient appointments and managed scheduling to enhance clinic efficiency.
- Resolved patient concerns and addressed issues to promote satisfaction and compliance.
- Implemented process improvements to streamline administrative workflows.
- Processed medical billing for primary care and specialty physicians, ensuring adherence to regulations.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Completed insurance verifications and claim forms for patient intake and processing.
- Customer service
- Patient communication
Medical Receptionist
SOMC Specialty Physicians
Manahawkin
05.2005 - 07.2010
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated communication between patients and medical staff daily.
- Handled patient registration and insurance verification accurately.
Education
Lacey Township High School
Lanoka Harbor, NJSkills
- Patient scheduling
- Medical billing
- Insurance verification
- EMT software (EPIC)
References
References available upon request.
Timeline
Patient Care Coordinator
Optum Medical
07.2010 - Current
Medical Receptionist
SOMC Specialty Physicians
05.2005 - 07.2010
Lacey Township High School