Summary
Overview
Work History
Education
Skills
I volunteer to assist the elderly and volunteer at ballot polls. Love hiking and singing
Timeline
Generic

Jill Shaffer Rice

Customer Service
Oracle,AZ

Summary

Proven track record in enhancing mortgage processing efficiency at New American Funding, leveraging expertise in loan document review and fostering exceptional customer relations. Demonstrated continuous improvement mindset, significantly contributing to team success and client satisfaction. Skilled in data entry and teamwork, adept at driving results through meticulous attention to detail and proactive collaboration. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Have excellent communication skills and work well with other people. I have been in Customer Service roles for over 24 years. Capable of learning new skills and work independently. Was a process server when worked at a law firm and as a paralegal. Meticulous and systematic Post Closer with 3-year track record of meeting high expectations and adhering to tight quality control standards. Thrives in fast-paced, high-pressure environments with demanding targets. Team-oriented, reliable and performance-oriented.

Overview

32
32
years of professional experience
3
3
years of post-secondary education

Work History

Mortgage Post Closer

New American Funding
03.2021 - 03.2024
  • Checked accuracy and completeness of all paperwork.
  • Conducted thorough reviews of closed loan files for accuracy and completeness.
  • Worked with warehouse banks to manage shipment of collateral documents.
  • Completed post-closing quality control evaluations of originated mortgage loans.
  • Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
  • Maintained open communication with team members, fostering a collaborative work environment that led to improved performance outcomes.
  • Actively participated in ongoing professional development opportunities to stay current on industry trends and regulations.
  • Developed strong working relationships with third-party vendors, facilitating smooth transactions during the closing process.

Customer Service, Sales, Plannner/Shipping Asst

American AVK Company
10.2002 - 05.2018
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Paralegal

California Paralegal Services Inc
02.1992 - 06.1996
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.

Education

Some College (No Degree) - Biology

Abilene Christian University
Abilene, TX
09.1980 - 05.1983

High School Diploma -

Clovis High School
Clovis, CA
06.1980

Skills

  • Loan Document Review
  • Mortgage industry knowledge
  • Customer service and assistance
  • Teamwork orientation
  • Data entry proficiency
  • Continuous Improvement Mindset
  • Record Keeping Abilities
  • Document coordination
  • Customer Relations

I volunteer to assist the elderly and volunteer at ballot polls. Love hiking and singing

I help elderly people get to appointments and shopping or helping around at their home.

I volunteer for helping at the voting polls.

I have a sense of community and give to various charities.

I love to be apart of community drives and charities and make a positive impact.


Timeline

Mortgage Post Closer

New American Funding
03.2021 - 03.2024

Customer Service, Sales, Plannner/Shipping Asst

American AVK Company
10.2002 - 05.2018

Paralegal

California Paralegal Services Inc
02.1992 - 06.1996

Some College (No Degree) - Biology

Abilene Christian University
09.1980 - 05.1983

High School Diploma -

Clovis High School
Jill Shaffer RiceCustomer Service