Jill Shively
Woodland Hills,CA
Summary
Dynamic Property Claims Adjuster with expertise in report writing and risk assessment at Mercury Insurance. Proven track record in delivering exceptional customer service and conducting thorough claim investigations. Adept at maintaining regulatory compliance while fostering team collaboration to achieve strategic objectives. Committed to continuous professional development and enhancing operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Mercury Insurance
Woodland Hills, California
08.2022 - 03.2025
- Prepared detailed written reports outlining investigation results.
- Maintained accurate records of all claims files including notes from meetings, correspondence sent and received.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
Medicare Insurance Agent
Blue Shield of CA
Woodland Hills, California
12.2016 - 01.2022
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
State Farm Agency Owner
State Farm
Lomita, California
01.2014 - 12.2021
- Prepared staff work schedules and assigned team members to specific duties.
- Executed performance reviews to encourage improved productivity for team members.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Processed referrals and promoted company services and products to increase sales.
- Pursued continuing education and training programs to increase professional development.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Bachelor of Arts -
University of Phoenix
Woodland Hills, CA07-2015
Skills
- Report writing
- Risk assessment
- Data analysis
- Regulatory compliance
- Customer service
- Claim investigation
- Detail orientation
- Decision making
- Communication skills
- Record keeping
- Problem solving
- Team building
Certification
- P& C license, Life & Health license, Property Claims Adjuster Licenses in Florida, Texas and Oklahoma
Timeline
Property Claims Adjuster
Mercury Insurance
08.2022 - 03.2025
Medicare Insurance Agent
Blue Shield of CA
12.2016 - 01.2022
State Farm Agency Owner
State Farm
01.2014 - 12.2021
Bachelor of Arts -
University of Phoenix
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