JILL SMITH
Mchenry,IL
Summary
Retail Leader experienced in coaching teams and coordinating schedules to enhance operational strategy. Achieved improved workflows and elevated service quality through leadership development and accountability. Focused on delivering exceptional customer service in high-volume environments.
Overview
16
16
years of professional experience
Work History
Specialty Sales Executive Team Lead
Target
Algonquin, IL
04.2026 - Current
- Drove process improvements that led to increased efficiency in daily operations while maintaining high-quality output from all team members.
- Supported daily operations, ensuring smooth workflow across departments and service areas.
- Coordinated staff schedules, shift coverage, and task assignments to maintain operational consistency.
- Assisted with customer issue resolution, maintaining service standards and timely follow-up.
- Motivated, trained, and disciplined leaders to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members and leaders through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
General Merchandise Executive Team Lead
Target
Algonquin, IL
09.2024 - 04.2026
- Led daily store operations, maintaining guest service standards and workflow consistency across assigned departments.
- Coached team leaders on service expectations, task execution, and performance accountability.
- Trained new hires on Target systems, policies, and operational procedures.
- Coordinated scheduling, task prioritization, and coverage to support business needs and team productivity.
- Coordinated daily order fulfillment workflows to maintain accurate, timely shipment processing.
- Supervised picking, packing, and labeling activities to support consistent outbound order quality.
- Monitored inventory levels and resolved stock discrepancies to reduce fulfillment errors.
- Implemented workflow adjustments to streamline fulfillment operations and support service expectations.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
Service and Engagement Executive Team Lead
Target
Lake Geneva, WI
04.2022 - 09.2024
- Led daily store operations, prioritizing guest service, team workload, and execution standards.
- Coached team members on service behaviors, operational routines, and brand expectations.
- Coached team leaders on service behaviors, operational routines, and brand expectations.
- Monitored inventory flow, replenishment, and presentation to support accurate, organized departments.
- Resolved escalated issues promptly to support smooth operations and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
Service and Engagement Team Lead
Target
Lake Geneva, WI
06.2018 - 04.2022
- Led guest engagement workflows across front-end, drive up, and service desk to support seamless store operations.
- Coached team members on guest service standards, task execution, and issue resolution to strengthen performance.
- Coordinated daily priorities, workload distribution, and zone coverage to maintain service consistency.
- Resolved escalated guest concerns with clear communication and policy-based solutions.
- Trained new team members on checkout processes, guest interactions, and service recovery expectations.
- Improved team accountability through feedback, follow-up, and hands-on leadership during peak business periods.
- Hired, trained and scheduled based on business needs
Store Manager
Scrubs and Beyond
Niles, IL
06.2017 - 06.2018
- Led store operations, aligning daily priorities with sales goals and customer service standards.
- Managed scheduling, labor coverage, and task delegation to support efficient floor execution.
- Monitored inventory levels, coordinated replenishment, and maintained accurate stock organization.
- Trained sales associates on product knowledge, fitting guidance, and consultative selling techniques.
- Coached team members on merchandising standards, store presentation, and brand consistency.
Assistant Manager
Bath and Body Works
10.2010 - 04.2017
- Managed scheduling, task allocation, and payroll accuracy for efficient coverage.
- Coached associates on selling behaviors, product knowledge, and customer engagement.
- Directed daily store operations to maintain service standards and sales floor readiness.
- Monitored inventory levels, replenishment, and stockroom organization to prevent shortages.
Education
High School Diploma -
York High School
Elmhurst, IL2005
Skills
- Sales expertise
- Product knowledge
- Operational Strategy
- Schedule coordination
- Goals and performance
- Lead development
- Coaching and Mentoring
- Customer service
- Relationship building
- Decision-making
- Interpersonal and written communication
- Merchandising
- Proficient in Microsoft 365
Timeline
Specialty Sales Executive Team Lead
Target
04.2026 - Current
General Merchandise Executive Team Lead
Target
09.2024 - 04.2026
Service and Engagement Executive Team Lead
Target
04.2022 - 09.2024
Service and Engagement Team Lead
Target
06.2018 - 04.2022
Store Manager
Scrubs and Beyond
06.2017 - 06.2018
Assistant Manager
Bath and Body Works
10.2010 - 04.2017
High School Diploma -
York High School