Jill Staloch
Jordan,MN
Overview
9
9
years of professional experience
Work History
EAP Account Manager
Evernorth
04.2023 - Current
- Day-to-Day Account Management of assigned clients
- Maintenance of Client and Consultant Relationships
- Financial negotiations for retention and growth
- Assigned clients include Municipalities, Education, Healthcare
- Maintain knowledge of Evernorth behavioral products and make recommendations to clients.
- Coordinate with internal teams to facilitate prompt delivery of client deliverables.
- Educate clients on new products or services to increase customer engagement with brand.
Behavioral Specialty Case Manager
Cigna
06.2018 - 03.2023
- Provide behavioral support to customers with complex medical conditions and behavioral conditions, post crisis contact, post discharge outreach
- Provide Outpatient Case Management for the following programs: Children and Families, Medical Integration, Intensive Case Management, Pharmacy Case Management.
EAP and Behavioral Account Manager
Cigna
02.2017 - 06.2018
- Supported National EAP, Cigna HealthCare, and Cigna Group Insurance clients with behavioral health care
- Responsible for all Implementation/Management elements and the relationship/satisfaction of clients with Employee Assistance Program (EAP)
- Partnered with Sales, Behavioral Operations, Medical and Behavioral Product Teams, Analytics, Network, and Project Management
- Maintained knowledge and expertise in all Cigna Behavioral/EAP products, programs, services and client management activities
- Collaborated on creative ways to manage benefits, increase utilization and awareness of behavioral offerings.
Behavioral Client Strategist, Sales Support
Cigna
01.2015 - 02.2017
- Supported Regional EAP, Cigna Healthcare, and Cigna Group Insurance partners in managing client relationships
- Responsible for all Implementation/Management elements and the relationship/satisfaction of clients with Employee Assistance Program (EAP)
- Maintained knowledge and expertise in all Cigna Behavioral/EAP products, programs, services and client management activities
- Worked directly with the behavioral clinical consultants and integrated sales partners on escalated cases
- Provided Consultation to clients related to challenges or concerns regarding behavioral health matters.
Education
Master of Arts in Counseling and Psychological Services -
Saint Mary's University
Minneapolis, MN04.2005
Bachelor of Arts in Nursing -
Concordia College
Moorhead, MN05.1998
Skills
- Client Relationship Management
- Customer Service
- Client Development
- Account Management
- Sales Meetings and Orientations
- Client Rapport
- Customer Relationships
Licensure Certification
- Licensed Professional Clinical Counselor (LPCC), 10/01/10
- Producer License, 09/21/15
Timeline
EAP Account Manager
Evernorth
04.2023 - Current
Behavioral Specialty Case Manager
Cigna
06.2018 - 03.2023
EAP and Behavioral Account Manager
Cigna
02.2017 - 06.2018
Behavioral Client Strategist, Sales Support
Cigna
01.2015 - 02.2017
Master of Arts in Counseling and Psychological Services -
Saint Mary's University
Bachelor of Arts in Nursing -
Concordia College
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