Jill Theodore
La Salle,IL
Summary
Service-oriented professional with strong track record in administrative support, adept at streamlining operations and enhancing customer satisfaction. Known for effective team collaboration, problem-solving, and adaptability in dynamic environments. Expertise in managing schedules, coordinating service requests, and maintaining accurate records. Valued for reliability, organizational skills, and results-driven approach.
Overview
26
26
years of professional experience
Work History
Dispatch/Service Administrator
Lattner Gaming (Boyd Gaming)
Ottawa, IL
11.2021 - Current
- Coordinated service requests and ensured timely resolution of customer inquiries.
- Implemented process improvements to enhance operational efficiency across service departments.
- Trained new staff on system usage and best practices for customer service excellence.
- Analyzed service trends to identify areas for improvement in client interactions.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Proactively identified recurring issues from customer feedback data analysis which informed process improvements benefiting both clients' experience and operational efficiency.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Created reports, presentations and other materials for executive staff.
Office Staff
RUDY'S LIQUORS
09.2014 - 01.2022
- Worked with accountant and performed general office duties including but not limited to: accounts payable, accounts receivable, monthly reconciliation of checking account; also, developed brochure/programs for multiple wine/beer/cocktail shows and performs formatting and printing for 4-6 shows per year.
Administrative Assistant
CHAMLIN & ASSOCIATES, INC.
05.2011 - 10.2021
- Under general supervision, performs a variety of specialized and confidential office support duties including, but not limited to: document preparation, file maintenance, data entry; property research; reception at the public counter, provides information or directs questions and requests through frequent contact with the public to the appropriate staff; learns and demonstrates a full understanding of all applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required and requested.
- Supervisor: Michael W. Perry, P.E.
- DO NOT CONTACT
Business Manager
MACHELLE'S BACKSTREET/WALT'S TAP
08.2012 - 04.2017
- Performs all functions of Business Manager including but not limited to accounts payable, accounts receivable, payroll, monthly reconciliation of checking, savings, and petty cash accounts for 3 businesses.
- Supervisor: Machelle Senica, Owner
- (815) 579-4223
Floor Clerk
RUDY'S LIQUORS
08.2012 - 09.2013
- Assisted customers by directing them to product, recommending products to suit an occasion or need, used register to cash out customers, general stocking and cleaning as required; also, worked wine/beer/cocktail shows 4 times per year offering samples and information about products to guests.
- Supervisor: Patty Hall, Owner
- (815) 223-2351
Receptionist
EYECARE PROFESSIONALS
05.2010 - 05.2011
- Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquires. Optimized patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Kept patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforted patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area. Ensured availability of treatment information by filing and retrieving patient records. Maintained patient accounts, updating personal and financial information. Recorded and collected patient charges; maintained business office inventory and equipment.
General Manager
WCMY/WRKX RADIO
07.1999 - 07.2009
- Guided and directed all station departments to maximum potential thereby meeting the stations’ market share, rank and budget goals; managed several subordinate supervisors; responsible for the overall direction, coordination and evaluation of all departments within the station; observed activities to ensure compliance with government regulations and protection of stations’ licenses. Planned annual budget and submitted within expected timeline; consistently communicated with COO to discuss market developments affecting the station, competition, company policy and administrative procedures.
Business/Traffic Manager (CTD – Certified Traffic Director)
WCMY/WRKX RADIO
07.1999 - 07.2009
- Supervised support staff. Prepared all financial reports. Responsible for income statement variances, payroll, accounts payable and account receivables. Performed all month end report preparation and billing procedures, as well as co-op advertising. Tracked revenue and expenses to calculate cash flow percentages.
Traffic Director
WCMY/WRKX RADIO
07.1999 - 07.2009
- Assisted/prepared budgets for 2 radio stations, programming staff, sales staff and G&A. As Traffic Director: was directly responsible for coordination between sales and programming. Utilized several software programs to ensure proper placement of ads, programs, special events and other on-air spots. Managed, assembled and edited daily spot (traffic) logs for programming use. Tracked unit/time avails, average unit/minute rate, and over/under sold information for management reports.
Administrative Assistant/On Air Talent
WCMY/WRKX RADIO
07.1999 - 07.2009
- Supported sales staff in sales presentation development and design. Assisted General Manager with daily reports. Performed production tasks as assigned. Also, responsible to provide secretarial support for the news department, production and office manager. Hosted and produced a local 2-hour morning talk show. Booked, researched and interviewed guests, kept track of local events and political topics. Covered weekend and sport production shifts as assigned. Voiced commercial matter as assigned.
Education
General Education -
Hall Township High School
Spring Valley, IllinoisMarketing and Business/Accounting - undefined
Illinois Valley Community College
Oglesby, IllinoisData Systems - undefined
U.S. Navy
01.1985
Skills
- Collaborative team member
- Skilled in managing multiple tasks
- Diverse professional experiences
- Eager to embrace new challenges
Timeline
Dispatch/Service Administrator
Lattner Gaming (Boyd Gaming)
11.2021 - Current
Office Staff
RUDY'S LIQUORS
09.2014 - 01.2022
Business Manager
MACHELLE'S BACKSTREET/WALT'S TAP
08.2012 - 04.2017
Floor Clerk
RUDY'S LIQUORS
08.2012 - 09.2013
Administrative Assistant
CHAMLIN & ASSOCIATES, INC.
05.2011 - 10.2021
Receptionist
EYECARE PROFESSIONALS
05.2010 - 05.2011
General Manager
WCMY/WRKX RADIO
07.1999 - 07.2009
Business/Traffic Manager (CTD – Certified Traffic Director)
WCMY/WRKX RADIO
07.1999 - 07.2009
Traffic Director
WCMY/WRKX RADIO
07.1999 - 07.2009
Administrative Assistant/On Air Talent
WCMY/WRKX RADIO
07.1999 - 07.2009
Marketing and Business/Accounting - undefined
Illinois Valley Community College
Data Systems - undefined
U.S. Navy
General Education -
Hall Township High School