JILL TIGUE
Duryea,PA
Summary
Motivated professional with several years of experience offering office support in the Healthcare industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making. Dedicated and results-driven medical records / staffing coordinator with close to a decade of comprehensive experience in managing, organizing and maintaining patient health records. Adept at overseeing the entire lifecycle of medical records, from accurate data entry and meticulous record maintenance to efficient document retrieval. Proven expertise in implementing quality assurance measures and ensuring compliance with industry
Overview
18
18
years of professional experience
Work History
Staffing Coordinator
United Methodist Homes
Pittston, USA
09.2018 - Current
- Company Overview: Wesley Village Campus - Pittston, PA
- Determine daily staffing needs for The Skilled Nursing departments and take action to staff accordingly.
- Developed and implement staffing solutions
- Create and update Employee work schedules
- Assist HR with hiring, onboarding and new employee orientation procedures.
- Adhere to company guidelines and maintain industry regulations, such as employment laws, State and Federal Regulations pertaining to Nursing Care Hours and Staff to patient ratios
- Communicate with relevant areas about unexpected absences, address time off and vacation requests.
- Process payroll for Nursing Department; KRONOS
- Works closely with other departments within the organization to address workforce planning needs effectively
- Daily tracking and reporting of all outside Nursing Agencies expenses utilizing spreadsheets for cost savings purposes
- Reviewed and verified credentials of all Nursing Agency personal to ensure accuracy and compliance with established guidelines.
Health Information Coordinator / Medical Records
United Methodist Homes
Pittston, USA
05.2015 - Current
- Company Overview: Wesley Village Campus - Pittston, PA
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
- Maintained patient records systems by archiving, scanning and indexing important documents and files
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations
- Scanned and uploaded medical records into electronic medical records system
- Maintained accuracy, completeness, and security for medical records and health information
- Utilized electronic medical record systems to store, retrieve and process patient data
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements
- Analyzed physician documentation for the purpose of assigning accurate ICD-10-CM and PCS codes.
- Reviewed and processed electronic health record requests from insurance companies, attorneys and other third-party entities.
- Collaborated with IT personnel in troubleshooting technical issues related to the EMR system.
- Supported telehealth service scheduling, expanding access to medical consultations.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Monthly submission of Long Term Care Claims for patient reimbursement
- Daily support of all Administrative duties
- Assist Billing Department with all Medicaid Applications and processing
Certified Nurse Assistant
United Methodist Homes
Pittston, USA
04.2007 - Current
- Company Overview: Wesley Village Campus - Pittston, PA
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming
- Improved patient comfort by repositioning and transferring them on a regular basis
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times
- Served as a mentor to new staff members, providing guidance and support during their onboarding process
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing
- Wesley Village Campus - Pittston, PA
Dietary Aide
United Methodist Homes
Pittston, USA
03.2007 - 04.2007
- Company Overview: Wesley Village Campus - Pittston, PA
- Kept all kitchen areas clean, tidy and free of hazards
- Served meals to residents in accordance with established schedules and dietary procedures
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery
- Followed all food safety regulations while preparing meals for patients
- Wesley Village Campus - Pittston, PA
Education
Registered Medical Coding Certificate - Medical Coding
Medical Management Institute
Online Program02-2020
Certified Nurse Aide -
Commonwealth of Pennsylvania
09-2007
High School Diploma -
Pittston Area Senor High School
Pittston, PA06.2006
Skills
- Intrapersonal Skills
- Exceptional Organization Skills
- Detailed Oriented
- Proficiency in Office Software; MS Office MS Excel
- Leadership experience
- Time management / Multitasking
- Maintaining Medical records; EMR / EHR
- HIPAA Compliance Knowledge
- KRONOS / Payroll
- ICD-10 Coding
- Problem solving
- Adaptability
- Invoicing
- Scheduling
- Versed in all Administrative Assistant duties
Timeline
Staffing Coordinator
United Methodist Homes
09.2018 - Current
Health Information Coordinator / Medical Records
United Methodist Homes
05.2015 - Current
Certified Nurse Assistant
United Methodist Homes
04.2007 - Current
Dietary Aide
United Methodist Homes
03.2007 - 04.2007
Registered Medical Coding Certificate - Medical Coding
Medical Management Institute
Certified Nurse Aide -
Commonwealth of Pennsylvania
High School Diploma -
Pittston Area Senor High School