Jill Weiner
Bayside
Summary
I am currently pursuing a Customer Service position that would offer career development and an opportunity for future advancement. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
21
21
years of professional experience
Work History
Educator
Lululemon
Manhasset
04.2023 - Current
- Delivered exceptional guest experiences by building authentic relationships and providing personalized product education and recommendations.
- Educated guests and team members on technical apparel features, fabric technologies, and brand initiatives to drive engagement and sales performance.
- Supported daily store operations including merchandising, inventory management, and floor leadership in a fast-paced retail environment.
- Fostered an inclusive team culture through strong communication, collaboration, and mentorship of new educators.
Sales Associate
Loft
11.2020 - Current
- Provide excellent client service by anticipating client needs and expectations.
- Address client concerns and build customer loyalty.
- Working with clients one-on-one, from styling to check-out.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Stylist
Supercuts
08.2015 - Current
- Greeting customers, entering information in POS.
- Consultations with customers to achieve their hairstyle goals.
- Handled money transactions and deposits.
- Pre-booked future appointments to increase repeat business.
Stylist
GreatClips
12.2019 - 10.2020
- Greeting customers, entering information in POS.
- Consultations with customers to achieve their hairstyle goals.
- Handled money transactions and deposits.
- Pre-booked future appointments to increase repeat business.
Sales Associate
BC INTL, The Fur Vault
10.2014 - 08.2015
- Interact with customers for new purchases as well as restyles for their existing garments.
- Using measurements, fitting techniques and recommendations to ensure excellent customer service.
- Following up with special orders for clients via online or warehouse.
- Ensuring merchandise is delivered in a timely and efficient manner.
- Assisting in floor moves, merchandising and monitoring of floor and storage stock.
- Processing and replenishing merchandise on a daily basis.
- Including Participating in inventory and cycle counts.
Counter Manager
Macy’s – Clinique
09.2012 - 10.2014
- Achieve sales goals while displaying prompt, courteous, knowledgeable and professional customer service.
- Take initiative to present and sell merchandise in a proficient manner through product demonstrations.
- Train coach and develop a staff of beauty advisors to achieve their personal productivity and company goals and objectives.
- Model client building methods by consistently using the “My Client” software program, set the standard among the advisors.
- Assist with expert techniques in eliciting new clients as well as contacting existing clients.
- Develop and implement business driving events ie: Gift With Purchase, to achieve department goals, as well as ensure the flawless execution of corporate events.
Receptionist
Orthopedic, Sports Physical Therapy
09.2010 - 10.2011
- Administration; scheduling appointments using Intergy, data entry.
- Collects co-payments, insurance balances, prescriptions and referrals.
- Verifying insurance company benefits.
- Compiles medical records requests from law offices, courthouses, NYPD, etc.
- Maintaining and updating patient flowsheets.
Customer Service Representative
Titleserv National Default
09.2009 - 01.2010
- Analyzing, determining and obtaining documentation and data of Modification, Short Sale and Settlement packages.
- Maintaining interactive and continuous communication with borrowers, realtors and authorized third parties.
- Reconciling financial data and determining debt to income ratios for investor guideline and compliance purposes.
- Provided consistent support for digital fax file by uploading documents in imaging system for data and compliance integrity.
- Monitoring, updating and analyzing spreadsheets via MS Excel to track performance of Loss Mitigation workouts.
Customer Service Representative
TD Bank
08.2005 - 08.2009
- Opening of Personal and Business accounts.
- Cross-selling financial products/accounts and related services.
- Certified Consumer Lender with ability to process, decision and close consumer loans.
- Solving customer problems and efficiently serving their needs.
- Train new employees with on-site instructions.
- Perform inventory control, ordering and purchasing.
Education
Ultissima Beauty School
01-1989
Queensboro Community College
01-1987
Skills
- Customer Service
- Upselling Techniques
- Cash Handling
- Verbal and Written Communication
- Stockroom Upkeep
- Sales Goals Attainment
- Merchandising Knowledge
- Flexible Schedule
- Teamwork and Collaboration
- Customer Needs Assessment
Timeline
Educator
Lululemon
04.2023 - Current
Sales Associate
Loft
11.2020 - Current
Stylist
GreatClips
12.2019 - 10.2020
Stylist
Supercuts
08.2015 - Current
Sales Associate
BC INTL, The Fur Vault
10.2014 - 08.2015
Counter Manager
Macy’s – Clinique
09.2012 - 10.2014
Receptionist
Orthopedic, Sports Physical Therapy
09.2010 - 10.2011
Customer Service Representative
Titleserv National Default
09.2009 - 01.2010
Customer Service Representative
TD Bank
08.2005 - 08.2009
Ultissima Beauty School
Queensboro Community College