Jill Winstead Smith

• Resolve issues / requests
• Manage schedules / appointments
• Coordinate sales team meetings
• Coordinate graphic design team meetings
• Administrative / clerical support duties.

Ensured aircraft readiness:

Ground service equipment on site; i.e., GPU, belt loader

Air stairs attached

Lavatories serviced

Potable water full

Aircraft fueled

Catering available

FME present

Ensured screening personnel on site

Assisted crew as needed

Monitored baggage / equipment loading

Monitored pax screening / boarding

Acted as GSC as needed (GSC qualified)

Contacted OCCMOD, Safety, Security, Dispatch & Ground Operations as required for status updates

Completed GSC form and carter rep checklist after departure

• Reported on time in full uniform with all required items
• Attended crew briefings
• Completed preflight of safety equipment reporting any discrepancies to lead flight attendant
• Performed cabin security searches
• Stocked galleys / carts with customer requests
• Ensured cleanliness of aircraft including lavatories
• Boarded customers on time
• Ensured bags were properly stowed
• Resolved customer requests or concerns
• Performed safety demo
• Ensured passengers / cabin /galley secure for takeoff
• Made onboard announcements
• Served drinks, food
• Ensured effective communication with all crew members
• Responded to calls from flight deck/ cabin crew
• Maintained awareness of flight time
• Maintained presence in cabin
• Responded to pax calls / needs
• Ensured lavatories remained clean / stocked
• Ensured galleys remained cleaned / stocked for onboarding crew.

Greeted customers and visitors

Managed scheduling and appointments

Coordinated client account services

Performed administrative and clerical support duties

• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Supervised student activities while upholding school safety initiatives
• Worked independently and as a team to maintain an inspiring, inclusive learning environment within a diverse student body
• Utilized excellent interpersonal skills, active listening and problem solving to resolve issues and requests.

• Greeted/assisted customers and visitors
• Utilized outstanding communication skills to interact with clients and coworkers of all ages, personalities, cultures, and backgrounds
• Expertly identified individual customer needs ensuring a personalized and efficient experience
• Performed administrative / clerical support duties
• Managed scheduling / appointments.