JILLAN CHARLEMAGNE
Fort Myers,FL
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks.Proficient in using CRM software such as Salesforce, Netsuite and Zendesk.Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Efficient billing professional with 7 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
KnowBe4 Inc
05.2023 - 12.2024
- Maintain accurate customer and billing records
- Investigate and respond to customer inquiries about their accounts
- Assist Sales Team with inquiries about their accounts
- Research and resolve payment discrepancies
- Research Withholding Tax, State Tax, FX Exchange
- Apply ACH, Wire, and Lockbox Payments Daily
- Process credit card payments and maintains credit card records on file up to date
- Investigate unapproved credit card payments
- Assist with month-end closing activities
- Report with Month-ending Open Invoices to Sales Team
- Research any and all over/duplicate/short payments and initiate refund process if necessary
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
Billing Specialist II
NeoGenomics Laboratories
04.2018 - 04.2023
- Verified and input billing charges into applicable systems
- Tracked customer records and accounts within computerized accounting systems
- Maintained relationships and communicating with key client personnel to understand business operations, processes, and functions
- Enter all necessary billing information accurately in order to ensure timeliness of reimbursement process
- Reviewed statement setup requests for accuracy and appropriateness based on supporting documentation and applicable business rules
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Education
Bachelor of Science - Health Administration/Health Sciences
Florida Gulf Coast University
Fort Myers, FL12.2017
Skills
- Data Analysis
- Research Skills
- Financial software
- Policy development
- Data entry and management
- Customer service support
- Invoicing proficiency
- Database Management
- Microsoft Excel
- Account reconciliation
- Payment negotiations
- CRM software proficiency
Timeline
Accounts Receivable Specialist
KnowBe4 Inc
05.2023 - 12.2024
Billing Specialist II
NeoGenomics Laboratories
04.2018 - 04.2023
Bachelor of Science - Health Administration/Health Sciences
Florida Gulf Coast University
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