Jillena Robinson
Black Hawk,CO
Summary
Detail-oriented professional with strong teamwork and communication skills in hospitality. Experienced in resolving guest inquiries and promoting brand loyalty, ready to leverage expertise to enhance operational efficiency and guest satisfaction.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
11
11
years of professional experience
Work History
Hotel Front Desk Clerk Lead
Caesars Entertainment
Black Hawk, CO
04.2024 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Utilized property management systems to maintain accurate room availability and reservations.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Prepared reports on guest satisfaction levels and other metrics.
Restaurant Hostess
Jacobs Entertainment Inc, Dba Lodge Casino and Gilpin Casino
Black Hawk, CO
08.2023 - 04.2024
- Greeted guests warmly, ensuring a pleasant first impression of the establishment.
- Managed reservations efficiently, optimizing seating arrangements for maximum guest satisfaction.
- Assisted in training new hostesses on company procedures and customer service standards.
- Handled guest inquiries and complaints professionally, resolving concerns to enhance dining experiences.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Bogie Assembler
Wabash National
Lafayette, IN
06.2022 - 02.2023
- Assembled components according to blueprints and specifications to ensure product integrity.
- Operated hand tools and machinery safely, maintaining adherence to safety protocols and standards.
- Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
- Conducted quality inspections on finished products, identifying defects and ensuring compliance with specifications.
Auto Motive Manufacturer
Heartland Automotive Services
Lafayette, IN
02.2019 - 05.2022
- Operated machinery for assembly of automotive components, ensuring adherence to safety protocols.
- Conducted quality inspections on finished products, identifying defects and initiating corrective measures.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
- Maintained accurate inventory records, facilitating timely replenishment of materials for uninterrupted operations.
Meat Packer
Indiana Packers
Delphi, IN
02.2017 - 03.2018
- Operated machinery for efficient meat packaging and processing.
- Ensured adherence to safety and quality standards in all packing procedures.
- Collaborated with team members to streamline workflow and enhance productivity.
- Conducted routine inspections of packaged products for quality assurance.
- Trained new employees on standard operating procedures and safety protocols.
Line Worker
KFC Restaurant
Lafayette, IN
01.2015 - 11.2017
- Operated kitchen equipment efficiently to prepare food items according to KFC standards.
- Assembled and packaged food orders accurately for timely service during peak hours.
- Maintained cleanliness and organization of the kitchen area to comply with health regulations.
- Collaborated with team members to streamline workflows, enhancing overall service speed.
- Trained new employees on safety protocols and operational procedures for effective onboarding.
- Participated in training sessions to enhance skills and knowledge.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Took on additional shifts during peak work periods to keep projects on schedule.
Skills
- Customer service
- Payment handling
- Welcoming guests
- Greeting guests
- Microsoft office
- Multi-line phone systems
- Professional appearance
- Computer skills
- Time management
- Teamwork and collaboration
- Phone and email etiquette
- Problem-solving skills
- POS system operation
Timeline
Hotel Front Desk Clerk Lead
Caesars Entertainment
04.2024 - Current
Restaurant Hostess
Jacobs Entertainment Inc, Dba Lodge Casino and Gilpin Casino
08.2023 - 04.2024
Bogie Assembler
Wabash National
06.2022 - 02.2023
Auto Motive Manufacturer
Heartland Automotive Services
02.2019 - 05.2022
Meat Packer
Indiana Packers
02.2017 - 03.2018
Line Worker
KFC Restaurant
01.2015 - 11.2017