Jillian Balbat
Tyngsboro,Massachusetts
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Red Robin
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Stable Hand
Crystal Farm LLC
08.2022 - 08.2024
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
To-Go Shopper
Hannaford Supermarket
05.2023 - 08.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Produce Associate
Hannaford Supermarket
08.2021 - 03.2023
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted with weekly inventory counts.
Education
Bachelor of Arts - Communications
High Point University
1 North University Pkwy, High Point, NC, 2726206-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Team collaboration
- Product rotation
- Animal care
- Basic mechanical skills
- Customer engagement
- Safety standards
- Training and mentoring
Accomplishments
- Efficient under pressure in a fast-paced environment
- Problem-solving, ensuring satisfacition
- Ideal interpersonal skills
- Mentorship
- Customer Connection
Languages
Spanish
Limited Working
Interests
- Hiking
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Music
- Creative Writing
- Baking
- Watching Movies and TV Shows
- Auto Repair/Restoration
- I like working with my hands and fixing things
Timeline
Server
Red Robin
05.2024 - Current
To-Go Shopper
Hannaford Supermarket
05.2023 - 08.2023
Stable Hand
Crystal Farm LLC
08.2022 - 08.2024
Produce Associate
Hannaford Supermarket
08.2021 - 03.2023
Bachelor of Arts - Communications
High Point University