Jillian Collie
Lakeland
Summary
Pharmacy professional with focus on problem-solving, attention to detail, and understanding human behavior. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Controlled Substance Ordering System Administrator
Publix
09.2025 - Current
- Process controlled substance orders in compliance with DEA CSOS requirements, ensuring accuracy and secure documentation.
- Managed order status tracking to ensure accuracy and resolve discrepancies efficiently.
- Maintain and organize digital and physical records, supporting audit readiness and regulatory standards.
- Applied effective problem-solving techniques to ensure timely communication and prioritize customer satisfaction.
Certified Pharmacy Technician
Publix
01.2022 - 09.2025
- Built strong customer relationships by providing clear communication, reliable service, and support.
- Resolved customer concerns effectively to enhance satisfaction and uphold company standards.
- Maintained accuracy and attention to detail in a fast-paced, team-oriented setting.
- Processed and dispensed prescriptions accurately, ensuring adherence to safety protocols and regulatory standards.
- Maintained inventory levels, conducting regular audits to ensure stock availability and compliance with storage guidelines.
- Mentored junior pharmacy technicians, fostering a collaborative environment and improving team performance.
Fulfillment Team Expert
Target
08.2021 - 01.2022
- Provided friendly and attentive service to guests while supporting both in-store and digital order needs.
- Demonstrated strong product knowledge to help guests locate and select merchandise.
- Selected, prepared, and staged orders for pickup, drive-up, and shipping with accuracy and speed.
- Collaborated with team members to meet fulfillment goals and maintain a smooth workflow.
- Worked effectively in fast-paced environments.
Full-Time Sales Specialist
Aeropostale
08.2017 - 08.2021
- Engaged and connected with customers to create a welcoming and personalized shopping experience.
- Advised customers on fashion trends and personal style, fostering confidence and brand loyalty.
- Executed floor sets, maintained a clean and organized sales floor, and ensured product availability.
- Managed customer transaction processing and returns while maintaining accuracy.
- Executed accurate processing of nightly deposits.
- Coached and motivated new sales associates to support a positive, teamwork-driven environment.
- Consistently modeled company values including respect, integrity, and inclusivity.
Education
Master of Science - Industrial-Organizational Psychology
George Mason University
Fairfax, VA12.2025
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL08.2022
Skills
- Customer Service
- Sales Support
- Team Collaboration
- Data entry
- Communication
- Attention to detail
- Problem-solving skills
- Money Management
- Workflow optimization
- Confidentiality and HIPAA
Certification
- CPhT - Certified Pharmacy Technician - #30228833
- Pharmacy Technician License - #105905
Timeline
Controlled Substance Ordering System Administrator
Publix
09.2025 - Current
Certified Pharmacy Technician
Publix
01.2022 - 09.2025
Fulfillment Team Expert
Target
08.2021 - 01.2022
Full-Time Sales Specialist
Aeropostale
08.2017 - 08.2021
Master of Science - Industrial-Organizational Psychology
George Mason University
Bachelor of Science - Psychology
University of Central Florida