Jillian Diaz Buchanan
Summary
-Punctual and honest worker with a solid background in many personal environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
-Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
-Experienced with maintaining safe and nurturing environment for children. Utilizes creativity and patience to engage children in educational and fun activities. Track record of effective communication with parents to ensure satisfaction and trust.
Overview
11
11
years of professional experience
Work History
Baker
Self-employeed
01.2021 - 11.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Developed new recipes to expand bakery's offerings and attract new customers.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Barista /Bakery Clerk
Allyson A Bake Shop
03.2018 - 06.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Barista /Bakery Clerk
Cupcake Delights
07.2016 - 01.2018
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier Team Lead
Cold Stone Creamery
06.2012 - 05.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Lyman High School
Longwood, FL05-2011
Skills
- Team player
- Customer service
- Active listener
- Attention to detail
- Cleanliness standards
- Time management
- Team collaboration
- Teamwork and collaboration
- Multitasking
- Clear communication
- Organizational skills
Reference's
Judy owens +1(407-625-4003)
Marie +1(813-217-1646)
Cathy lewin +1(561-670-1248)
Miss Stephanie +1(406-731-2417)
Timeline
Baker
Self-employeed
01.2021 - 11.2023
Barista /Bakery Clerk
Allyson A Bake Shop
03.2018 - 06.2020
Barista /Bakery Clerk
Cupcake Delights
07.2016 - 01.2018
Cashier Team Lead
Cold Stone Creamery
06.2012 - 05.2016
High School Diploma -
Lyman High School
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