Jillian Doverte
Cape Coral,FL
Summary
Detail-oriented hospitality specialist known for exceptional guest engagement and maintaining high cleanliness standards. Committed to providing a welcoming atmosphere and resolving customer inquiries effectively to ensure a positive dining experience.
Dynamic server with exceptional customer service skills and a strong work ethic. Expertise in guest engagement, menu navigation, and maintaining cleanliness standards to enhance dining experiences.
Overview
2
2
years of professional experience
Work History
Server
The Greenflash Restaurant
Captiva, FL
12.2025 - 03.2026
- Delivered prompt and friendly service to enhance guest dining experience.
- Assisted in menu navigation, providing detailed descriptions of dishes and specials.
- Maintained cleanliness and organization of dining area to ensure a welcoming atmosphere.
- Collaborated with kitchen staff to synchronize meal preparation and delivery times.
- Managed customer inquiries and resolved issues to uphold satisfaction levels.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Hostess
The Greenflash Restaurant
Captiva, FL
06.2025 - 03.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with servers to enhance guest experience through effective communication.
Call Center Sales Representative
Dialed in Ph
Cebu, Philippines
09.2024 - 06.2025
- Responded to customer inquiries via phone, email, and chat channels efficiently.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Assisted in training new team members on customer service protocols and best practices.
- Developed FAQs and knowledge base articles to streamline support operations.v
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized CRM software to track customer interactions and manage sales leads efficiently.
- Engaged customers through effective communication to identify needs and recommend suitable products.
Customer Service Representative
Qualfon
Cebu, Philippines
07.2024 - 08.2024
- Collaborated with cross-functional teams to improve service delivery processes.
- Monitored customer feedback to identify trends and recommend enhancements.
- Developed FAQs and knowledge base articles to streamline support operations.
- Conducted follow-up calls to ensure customer satisfaction and retention initiatives were met.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
University of The Visayas
Cebu Philippines 06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Menu memorization
- Food running
- Team collaboration
- Sales techniques
Languages
English
Native or Bilingual
Timeline
Server
The Greenflash Restaurant
12.2025 - 03.2026
Restaurant Hostess
The Greenflash Restaurant
06.2025 - 03.2026
Call Center Sales Representative
Dialed in Ph
09.2024 - 06.2025
Customer Service Representative
Qualfon
07.2024 - 08.2024
High School Diploma -
University of The Visayas