Jillian Edwards
Springfield,TN
Summary
Availability:
Monday-Friday 7:30 am to 5:00 PM Every Other Week
Monday-Friday Anytime including Saturdays Every Other Week
Overview
24
24
years of professional experience
Work History
Automotive Service Writer
Music City 4x4
Hendersonville, TN
08.2022 - Current
- Developed accurate cost projections through vendor communication and data analysis.
- Engaged with clients to determine service demands and compose detailed orders.
- Prepared itemized billing statements detailing all associated expenses for each job.
- Provided recommendations for products and services in account management sessions.
- Ensured customer satisfaction by following up after service completion.
- Monitored warranty claims for customer repairs.
- Processed payments for completed services using cash register or point-of-sale systems.
- Managed scheduling of client appointments aligned with technician timetables.
- Maintained accuracy in databases with current and revised customer data.
- Supported technicians in sourcing required parts from vendors for specific tasks.
- Ensured completion of necessary safety inspections prior to vehicle release.
- Maintained updated knowledge through continuing education and advanced training.
Bakery Department Manager
Publix
Nashville, TN
12.2012 - 08.2022
- Provided guidance and support when needed during peak periods of production activity.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
- Set pricing strategies for bakery products, considering costs, market demand, and competition.
- Developed and maintained the bakery's product line, introducing new items and discontinuing underperforming ones.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
- Monitored quality control standards for all baked goods produced by the department.
- Recruited and trained new employees to meet job requirements.
- Monitored financial performance, preparing budgets, and implementing cost-control measures to maximize profitability.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
Department Manager
Wal-Mart Supercenter
Springfield, TN
07.2001 - 03.2010
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Managed daily operations, ensuring efficient workflow and productivity.
- Utilized technology and software for inventory management and sales reporting.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Worked closely with sales associates to complete tasks.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Education
BBA - Business
University of Phoenix
Tempe, AZSkills
- Repair order management
- Empathy and patience
- Warranty processing
- Service scheduling
- Estimating costs
- Work order prioritization
- Technician tracking
- Customer service
- Product and service sales
Timeline
Automotive Service Writer
Music City 4x4
08.2022 - Current
Bakery Department Manager
Publix
12.2012 - 08.2022
Department Manager
Wal-Mart Supercenter
07.2001 - 03.2010
BBA - Business
University of Phoenix