Jillian Esparza
Summary
Altruistic, diligent and loyal professional. Experienced multitasker in high paced environments. Energetic self-motivated team-player. Competent and resourceful. Thrives at multitasking. Built on Integrity, continuous learning, and a progressive mindset.
Overview
19
19
years of professional experience
Work History
Manager
GO-GREEN Driving School
Solano County, CA
11.2016 - Current
- Explained the rules of the road in detail and demonstrated proper driving techniques.
- Evaluated student's progress during each lesson and documented results in reports.
- Organized promotional events to generate interest and revenue.
Courier
Federal Express
Pacheco , CA
12.2023 - Current
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Delivered within specified time frames.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
ROC Specialist
Charter Spectrum
Littleton, CO
04.2019 - 09.2019
- Received and dispatched calls for emergency services.
- Efficiently managed and resolved outages.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted software and systems testing to guarantee quality and reliability.
HFC Engineer 1
Comcast
Pittsburg , CA
06.2006 - 03.2017
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Participated in team meetings to discuss project progress updates.
- Advised customers on use of products or services.
- Coordinated activities with suppliers, contractors or other departments.
Field Technician
Comcast
Concord, CA
05.2005 - 06.2006
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Provided outstanding customer support
Education
Associate of Arts - Education
Solano Community College
Fairfield, CA06-2026
Skills
- Critical thinker
- Customer Relations
- Work Order Management
- Technical Troubleshooting
- Task Prioritization
- Decision-Making
- Multitasking
- Relationship Building
Timeline
Courier
Federal Express
12.2023 - Current
ROC Specialist
Charter Spectrum
04.2019 - 09.2019
Manager
GO-GREEN Driving School
11.2016 - Current
HFC Engineer 1
Comcast
06.2006 - 03.2017
Field Technician
Comcast
05.2005 - 06.2006
Associate of Arts - Education
Solano Community College