Jillian Garcia
Sugar Tree Apartments
Corpus Christi,TX
1
Certification
4
years of professional experience
Personable and proactive professional with strong aptitude for customer engagement and positive, upbeat attitude. Possesses knowledge of property management fundamentals and excellent communication skills, seamlessly transitioning into effective relationship building and problem-solving. Committed to enhancing tenant satisfaction and optimizing leasing operations. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using Microsoft office, Yardi, and CRM. Detail-oriented and results-driven with strong work ethic and commitment to providing exceptional member service.
Work History
Leasing Consultant
11 Months- Conducted property tours, showcasing amenities and fostering positive relationships with prospective tenants.
- Assisted in lease processing, ensuring accuracy and compliance with company policies and regulations.
- Collaborated with maintenance team to address tenant concerns promptly, enhancing resident satisfaction.
- Implemented marketing strategies to attract qualified applicants, increasing property visibility in competitive market.
- Analyzed rental market trends to adjust pricing strategies, optimizing occupancy rates across properties.
- Led community events to strengthen tenant engagement and promote a sense of belonging among residents.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Income Restricted Affordable Housing Experience
Overnight Member Service Representative
7 Months- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Processed member applications, updated accounts, and maintained records.
- Answered inquiries and provided information to members regarding services and products.
- Built and maintained customer relations by providing high-quality services.
- Developed relationships with members to build loyalty and trust.
- Built relationships with members through quality interactions that exceeded expectations.
- Participated in training sessions to improve knowledge of product features and benefits.
- Conducted member outreach and retention efforts, including follow-up calls and personalized communications.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
Customer Service Representative
7 Months- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Education
Associate in Applied Science (A.A.S.) - Real Estate Management
- Relevant Coursework
- Real Estate Marketing
- Real Estate Law of Contracts
- Real Estate Principles
- Contract Forms and Addenda
- Real Estate Finance
- GPA: 3.8
Skills
Customer service
Sales strategy
Professionalism
Effective communication
Computer skills
Customer support
Relationship building
Active listening
Attention to detail
Continuous improvement
Certification
CERT1 Real Estate - SAC (2025-05-17)
Timeline
Leasing Consultant
Sugar Tree Apartments
09.2025 - CurrentRead More
Overnight Member Service Representative
Crunch Fitness
01.2025 - 08.2025Read More
Customer Service Representative
Walmart
09.2022 - 04.2023Read More
San Antonio College
Associate in Applied Science (A.A.S.) from Real Estate Management
Read More