Jillian Harper
Orlando,FL
Summary
Dynamic professional with proven expertise in guest engagement and beverage preparation, honed at Walt Disney World Parks and Resorts. Excelled in customer service and safe food handling, enhancing guest satisfaction and streamlining operations. Skilled in classroom supervision and literacy support, demonstrating versatility and a commitment to excellence across diverse roles. Friendly and reliable, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Walt Disney World Parks and Resorts
2024.01 - 2024.06
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with bussing tables and cleaning up spills.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with making specialty drinks and alcoholic drink pours
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
Student Teacher
Boots On The Ground
2021.09 - 2021.12
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Cultivated positive relationships with administration, teaching staff, and students.
- Worked with classroom teacher to learn about current standards and best practices.
- Handled copies and other graded work help for the Teacher to hand back to students
Education
Bachelor of Arts - History
University of Central Florida
Orlando, FL12.2024
Skills
- Customer Service
- Reservations Management
- Guest Engagement
- Menu Memorization
- Beverage Preparation
- Menu presentation
- Safe Food Handling
- Guest Relations
- Table Bussing
- Phone Etiquette
- Materials Preparation
- Small Group Supervision
- Classroom Supervision
- Assigning and Grading Work
- Literacy support
Certification
Certified in Word, Powerpoint, and Excel
Additional Information
3 years experince helping run Dance Recitals for Dance Academy of Santa Rosa. Including helping get kids to and from the stage. Communicating with the parents and children about the performances as well as who in supposed to be where.
Timeline
Food and Beverage Attendant
Walt Disney World Parks and Resorts
2024.01 - 2024.06
Student Teacher
Boots On The Ground
2021.09 - 2021.12
Bachelor of Arts - History
University of Central Florida
Certified in Word, Powerpoint, and Excel
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