Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jillian Hatfield

Portage,MI

Summary

Detail-oriented professional with a strong background in maintaining cleanliness and safety protocols. Known for effective time management, strong communication, and organizational skills, contributing to seamless operations in high-pressure environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Portage, MI
10.2024 - Current
  • Crafted handcrafted beverages according to customer preferences and company standards.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Handled inventory management by restocking supplies as needed.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Water Safety Instructor

Aqua Tots
Portage, MI
05.2024 - 08.2024
  • Instructed children in foundational swim techniques and aquatic safety skills.
  • Developed lesson plans tailored to individual student needs and skill levels.
  • Monitored student progress and provided constructive feedback to enhance learning.
  • Ensured a safe swimming environment by adhering to safety protocols and guidelines.
  • Engaged parents in their child's development through regular communication and updates.

Hostess

Red Lobster
Portage, MI
07.2023 - 12.2023
  • Greeted and seated guests promptly upon arrival.
  • Managed reservation system to optimize seating arrangements.
  • Maintained cleanliness and organization of front-of-house areas.
  • Coordinated with kitchen staff to ensure timely service flow.
  • Monitored wait times and communicated updates to guests.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Education

High School Diploma -

Portage Central High School
Portage, MI
05-2025

Associate of Applied Science - Nursing (Dual Enrollment)

Kalamazoo Valley Community College
Kalamazoo, MI

Bachelor of Science - Psychology

Western Michigan University
Kalamazoo, MI

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Time management
  • Organizational skills
  • Inventory management
  • Conflict mediation
  • Basic math
  • Beginner French
  • First aid and CPR
  • Child development

Certification

CPR, AED, and First Aid Certification - ProTrainings, September 2023

Affiliations

Teaching Assistant, Western Michigan University, Spring 2026

Timeline

Barista

Starbucks
10.2024 - Current

Water Safety Instructor

Aqua Tots
05.2024 - 08.2024

Hostess

Red Lobster
07.2023 - 12.2023

High School Diploma -

Portage Central High School

Associate of Applied Science - Nursing (Dual Enrollment)

Kalamazoo Valley Community College

Bachelor of Science - Psychology

Western Michigan University
Jillian Hatfield