Jillian Heath
Fort Myers,FL
Summary
Highly reliable bartender with extensive experience in fast-paced environments. Proven ability to engage customers, manage multiple drink orders, and collaborate effectively with kitchen staff to ensure seamless service during peak hours.
Overview
12
12
years of professional experience
Work History
Bartender
The Whale FMB
Fort Myers Beach, FL
11.2025 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Learned new drink recipes quickly, adapting to menu changes as required.
- Collaborated with kitchen staff to coordinate food and drink service efficiently.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Handled cash transactions accurately while processing orders promptly and effectively.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Ranch Concert Hall & Saloon
Fort Myers, FL
01.2017 - Current
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upheld strict regulations for safe alcohol service and food safety.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
The Sandbar & Grille
Fort Myers, FL
03.2025 - 10.2026
- Developed creative drink specials, increasing customer engagement and driving sales during peak hours.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Implemented efficient workflows during busy shifts, improving service speed and overall guest experience.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Delivered exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Emergency Medical Technician
Golisano Children's Hospital
Fort Myers, FL
03.2020 - 09.2021
- Collaborated with multidisciplinary teams to develop and implement effective treatment plans for children.
- Monitored vital signs and assessed patients' conditions, adjusting interventions as necessary for optimal outcomes.
- Conducted regular equipment checks and maintenance to ensure readiness for emergency situations.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Pharmacy Technician
Lee Pharmacy at Healthpark
Fort Myers, FL
03.2015 - 02.2020
- Processed and dispensed medications accurately to ensure patient safety.
- Managed inventory levels, reducing waste through efficient stock rotation.
- Assisted pharmacists in compounding medications, adhering to safety protocols.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Trained new staff on pharmacy systems and operational procedures for seamless transitions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
EMT National Certification -
Florida SouthWestern State College
Fort Myers, FL2019
Associate of Arts -
Edison State
Fort Myers, FL2013
High School Diploma -
Riverdale High School
Buckingham, FL2011
Skills
- Outgoing personality
- Team player attitude
- Highly reliable
- Strong multitasking
- Memory retention
- Fast learner
- Trained on POS system: Toast & Shift4
Timeline
Bartender
The Whale FMB
11.2025 - Current
Bartender/Server
The Sandbar & Grille
03.2025 - 10.2026
Emergency Medical Technician
Golisano Children's Hospital
03.2020 - 09.2021
Bartender
The Ranch Concert Hall & Saloon
01.2017 - Current
Pharmacy Technician
Lee Pharmacy at Healthpark
03.2015 - 02.2020
EMT National Certification -
Florida SouthWestern State College
Associate of Arts -
Edison State
High School Diploma -
Riverdale High School