Jillian Hollier
Baton Rouge,LA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Scheduling Supervisor
Carrabba's Italian Grill
10.2023 - Current
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
- Reduced overtime costs through effective workload distribution and resource allocation.
- Maintained a comprehensive understanding of industry trends and best practices to ensure ongoing success in the Scheduling Supervisor role.
Server
Carrabba's Italian Grill
01.2023 - Current
- Customer service skills, including friendliness, attentiveness, and the ability to anticipate and meet customer needs
- Time-management skills to handle multiple tables, prioritize tasks, and ensure orders are delivered promptly
- Collaboration with fellow servers, bussers, bartenders, and kitchen staff to ensure smooth restaurant operations
- Knowledge of responsible alcohol service, including checking IDs, monitoring alcohol consumption, and understanding legal regulations
- Train new employees on the regulations, company policies, and guest service standards
- Received employee of the month.
Hostess/Take Out
Walk-ons Sports Bistreaux and Bar
06.2021 - 12.2022
- Assisted in training new staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Actively assisted team members during busy times, helping to maintain high levels of guest satisfaction.
- Engaging time management skills to prioritize orders, ensure timely delivery or pickup, and coordinate with other team members
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science (B.S.) - Sports Administration
Louisiana State University
Baton Rouge, Louisiana05.2025
Skills
- Employee Relations and Development
- Positive and Professional
- Time Management and Multitasking
- Critical Thinking and Problem Solving
- Quick Learner and Adaptability
- Thoroughness and Precision
- Collaboration and Cooperation
- Verbal and Written Communication
Certification
- Hubspot Academy: Inbound Sales Certification - April 2024- May 2026
Timeline
Scheduling Supervisor
Carrabba's Italian Grill
10.2023 - Current
Server
Carrabba's Italian Grill
01.2023 - Current
Hostess/Take Out
Walk-ons Sports Bistreaux and Bar
06.2021 - 12.2022
Bachelor of Science (B.S.) - Sports Administration
Louisiana State University