Open To Work
Jillian Holmes-Roberts
Cleveland,Ohio
Summary
Dedicated supervisor with 7 years of leadership experience, transitioning into a medical assistant role. Proven ability to manage teams, streamline operations, and provide excellent customer service. Passionate about patient care, medical administration, and assisting healthcare professionals in delivering quality treatment.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Assistant II
Kids in The Sun Broadview
09.2025 - Current
- Implemented electronic health record (EHR) management practices to improve data accuracy.
- Monitored inventory of medical supplies, ensuring timely replenishment and compliance with safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Supervisor
BJ’s Wholesale Club
09.2022 - 09.2025
- Manage a team of 15 employees, ensuring efficient daily operations and excellent customer service.
- Train and mentor staff on company procedures, customer service, and operational protocols.
- Oversee scheduling, conflict resolution, and performance evaluations.
- Keep correct records and ensure compliance with company policies and procedures.
- Assist with administrative tasks, including inventory management and reporting.
Assistant Store Manager
Lowe’s Home Improvement
03.2014 - 12.2020
- Supervised store operations, ensuring efficiency and high customer satisfaction.
- Managed employee performance, training, and scheduling.
- Oversaw inventory management and merchandising to improve sales.
- Assisted in financial operations, including budgeting and sales analysis.
Education
Medical Billing Coding
DeVry University
06.2026
Medical Clinical Assistant Diploma - undefined
Valley College
05.2025
Skills
Patient Care & Support
Medical Terminology
Vital Signs Monitoring
Electronic Health Records (EHR)
HIPAA Compliance
Administrative & Clerical Support
Scheduling & Coordination
Leadership & Team Management
Strong Communication & Problem-Solving
Certification
- BLS/AED Certification
- National Health and Safety Association | 2024
Timeline
Medical Assistant II
Kids in The Sun Broadview
09.2025 - Current
Supervisor
BJ’s Wholesale Club
09.2022 - 09.2025
Assistant Store Manager
Lowe’s Home Improvement
03.2014 - 12.2020
Medical Clinical Assistant Diploma - undefined
Valley College
Medical Billing Coding
DeVry University