Jillian Jones
Union City,NJ
Summary
Interested in part time work with availability to work weekends. Naturally curious and excited to develop new experiences and skills! Has previous experience with caring for special needs children, and has a wide understanding of coffee preparation techniques. Dedicated worker with strong customer service skills and proven cash handling experience. Committed to nurturing customer loyalty and ensuring efficient shifts. Thrives in fast paced environments, always trying hardest to best provide a welcoming atmosphere; while swiftly resolving customer concerns. Using customer service skills to offer great guest experience, has a great willingness to learn, and constantly maintain a clean workspace.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
Brooklyn, New York
10.2024 - 09.2025
- Engaged customers with personalized service to enhance their experience.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created complex, hand-crafted beverages based upon customer preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained calm demeanor during high-volume periods to ensure consistent service quality.
- Cultivated relationships with regular customers by recognizing preferences and anticipating needs, fostering loyalty.
- Followed health and safety guidelines while handling food and beverages.
Babysitter
Rosa Sosa
Union City, NJ
02.2025 - 07.2025
- Worked and cared for child with special needs attentively. Established daily routines to help child feel secure and comfortable.
- Completing light housekeeping tasks, and cared for children when parents were out.
- Maintaining a positive attitude while being patient and understanding with the child.
- Monitored children's safety and well-being to prevent accidents and falls.
- Read stories to help child be more conversational and played alphabet games to promote early literacy.
- Administering medication when ill and needed according to parent instructions.
- Tailoring activities based on the individual needs of each child under care.
- Transporting children to school, sports activities, or other engagements when necessary.
- Maintained safe play environment, dressed children and changed diapers.
- Instructed children in eating, resting and restroom habits.
Shift Supervisor
Starbucks
Union City, NJ
09.2025 - Current
- Monitored staff performance to uphold quality standards and provide feedback for improvement.
- Collaborated with team members to achieve efficient workflow during shifts.
- Coordinated with shift leaders and management for seamless transitions between shifts, ensuring continuity in operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Managed inventory levels and restocked supplies regularly.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
High School Diploma -
John Jay College of Criminal Justice
New York (City), NY06.2029
Skills
- Customer service
- Inventory management
- Cash register operation
- Time management
- Product displays
- Speedy and efficient
- Attention to detail
- Cleanliness
- Reliable and observant
- Flexible schedule
- Excellent memory
- Honest
Timeline
Shift Supervisor
Starbucks
09.2025 - Current
Babysitter
Rosa Sosa
02.2025 - 07.2025
Barista
Starbucks
10.2024 - 09.2025
High School Diploma -
John Jay College of Criminal Justice