Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Jones

Indianapolis,IN

Summary

Dynamic Team Lead with a proven track record at Wal Mart Distribution Center, enhancing productivity through process improvements and effective training. Skilled in operations management and conflict resolution, I successfully optimized workflows and reduced delays, fostering a culture of safety and efficiency while mentoring team members to achieve their best.

Overview

2025
2025
years of professional experience

Work History

Team Lead

Wal Mart Distribution Center 6021
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained team members on best practices for inventory management and equipment usage.
  • Implemented process improvements that enhanced productivity across shifts.
  • Coordinated with cross-functional teams to optimize supply chain logistics and reduce delays.

Material Handler

GXO
West Lebanon, IN
09.2021 - 09.2024

Selecting items based off automated instructions. Maintaining a pace of 160+picks per hour.

Cycle counting storage, racks, and bins to maintain inventory accuracy.

Oversaw equipment check-in and check-out for order selectors.

Staffing Coordinator

Crown Services
Indianapolis, IN
07.2016 - 12.2019
  • Coordinated staffing schedules to optimize workforce efficiency and meet client demands.
  • Managed candidate sourcing through job postings, social media, and recruitment platforms.
  • Conducted pre-employment screenings to ensure compliance with company standards and regulations.
  • Facilitated onboarding processes for new hires, enhancing their integration into the team.
  • Developed and maintained relationships with clients to understand staffing needs and requirements.
  • Assisted in resolving employee issues by providing support and guidance as needed.
  • Tracked and reported on staffing metrics to identify trends and improve recruitment strategies.
  • Collaborated with team members to refine processes for greater operational effectiveness.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.

Manager

TBA Oil
Indianapolis, IN
03.2013 - 07.2016
  • Oversaw daily operations, ensuring compliance with safety regulations and environmental standards.
  • Developed and implemented strategies to optimize production efficiency and reduce downtime.
  • Led cross-functional teams to drive continuous improvement initiatives across multiple projects.
  • Analyzed operational data to identify trends, enhancing decision-making processes for resource allocation.
  • Mentored junior staff, fostering a culture of collaboration and knowledge sharing within the team.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and conditions.
  • Coordinated training programs to improve workforce skills and adherence to safety protocols.
  • Executed cost-saving measures that streamlined operations while maintaining product quality standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Telecommunications Specialists

Donor Care Center
Indianapolis, IN
08.2008 - 02.2013
  • Provided technical support for telecommunications equipment and systems.
  • Assisted in troubleshooting network issues to ensure minimal downtime.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Implemented training sessions for staff on new telecommunications technologies.
  • Analyzed system performance data to identify areas for improvement.
  • Developed documentation for best practices in equipment usage and maintenance.
  • Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
  • Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
  • Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
  • Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.

Education

High School Diploma - General Studies

Washtenaw Community College
Ann Arbor, MI

Skills

Attention to detail

Conflict resolution

Customer focus

Coaching and mentoring

Performance monitoring

Performance improvement

Quality control

Workplace safety

Schedule management

Process improvement

Complaint resolution

Operations management

Production monitoring

Employee evaluation

Product management

Regulatory compliance

Key performance indicators

Trend tracking

Influencing skills

Timeline

Material Handler

GXO
09.2021 - 09.2024

Staffing Coordinator

Crown Services
07.2016 - 12.2019

Manager

TBA Oil
03.2013 - 07.2016

Telecommunications Specialists

Donor Care Center
08.2008 - 02.2013

Team Lead

Wal Mart Distribution Center 6021

High School Diploma - General Studies

Washtenaw Community College
Jillian Jones