Jillian Konkle
Mount Airy,NC
Summary
Professional with administrative expertise and strong focus on operational efficiency and customer satisfaction. Skilled in scheduling, document management, and customer service. Stays on top of demands in fast paced environments by effectively using slow periods. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities. As well as being willing to take on any task. Adapts quickly to new needs and policies when they arise.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant/Dispatcher
Ultimate Towing & Recovery
Hamptonville, NC
11.2024 - Current
- Managed daily office operations, ensuring smooth workflow and effective communication among team members.
- Coordinated scheduling for pickup of vehicles and/or person belongings.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in bookkeeping tasks, including receipts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Academic Coordinator/Administrative Assistant
Power Cross Ministries
Statesville, NC
10.2021 - 10.2023
- Encouraged and suggested actionable improvements on the current website design. As well as put those suggestions into action on the website.
- Kept track of 200+ student grades and tracked progress from week to week.
- Coordinated academic programs to enhance student engagement and learning outcomes.
- Communicated with volunteers and gave expectations for the day.
- Kept track of all receipts and scanned them into NEAT software. Put all data regarding Sales Tax into Google Sheets.
- Always welcomed whomever entered the building with a smiling face.
Office Assistant/Receptionist
Schroeder DeGraw PLLC
Marshall, MI
06.2019 - 09.2021
- Assisted with office correspondence and communication to support workflow efficiency.
- Helped coordinate scheduling and appointments for attorneys to promote effective time management.
- Aided in the development and maintenance of filing systems for improved document retrieval and organization.
- Maintained confidentiality while managing sensitive information during administrative tasks.
- Handled incoming mail, phone calls, and visitor inquiries to facilitate smooth operations.
- Contributed to customer satisfaction by providing professional front desk support.
Sales Associate
Francesca's Boutique
Holland, MI
09.2019 - 01.2020
- Delivered exceptional customer service to enhance shopping experience and foster client loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing merchandise displays that attract customers.
- Processed transactions efficiently, maintaining accuracy in cash handling and point-of-sale operations.
- Analyzed customer preferences to recommend products, resulting in increased sales conversions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Business Communication
Hope College
Holland, MI05-2021
Skills
- Data entry
- Microsoft office
- Schedule management
- Customer service
- Teamwork and collaboration
- Time management
- Verbal and written communication
- Customer and client relations
- Greeting and seating clients
- Attention to detail
Timeline
Office Administrative Assistant/Dispatcher
Ultimate Towing & Recovery
11.2024 - Current
Academic Coordinator/Administrative Assistant
Power Cross Ministries
10.2021 - 10.2023
Sales Associate
Francesca's Boutique
09.2019 - 01.2020
Office Assistant/Receptionist
Schroeder DeGraw PLLC
06.2019 - 09.2021
Bachelor of Science - Business Communication
Hope College