Jillian Lamb
Aurora,IL
Summary
Energetically excelled at Pomegranate Restaurant, mastering multitasking and upselling, leading to enhanced guest satisfaction and increased sales. Skilled in cash handling and exceptional customer service, I fostered strong relationships and resolved complaints with professionalism, demonstrating both hospitality expertise and a strong work ethic.
Overview
7
7
years of professional experience
Work History
Server
Pomegranate Restaurant
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and manage bills..
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Nanny
Melissa Manion Segura
11.2019 - 03.2020
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Server/Trainer
Eggsperience
08.2017 - 11.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Diploma - General Studies
Lake Park High School
Roselle, IL2000
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Order Accuracy
- Suggestive Selling
- Allergy awareness
- Tableside Etiquette
Timeline
Server
Pomegranate Restaurant
03.2020 - Current
Nanny
Melissa Manion Segura
11.2019 - 03.2020
Server/Trainer
Eggsperience
08.2017 - 11.2019
Diploma - General Studies
Lake Park High School